Send FlowersReviews of sendflowers.com

I ordered flowers for my grandmother's 88th birthday a week in advance to be delivered on her actual birthday and they never got there. Called customer service offered 20% and stated they should arrive 2 days later. Asked for refund and im waiting. So my grandmother will never I had the thought. 😮‍💨 Im extremely upset.

Words cannot express my dissatisfaction, disappointment and embarrassment that I experienced today with my order. I placed an order for an arrangement to be sent to a family member recovering from surgery. When she sent me the pictures of the arrangement I was mortified to see dead molded flowers. I paid for a beautiful lively bouquet of flowers not a dead bouquet. It is a huge let down when you put your trust into a company to send something that represents your thoughts and then they send molded flowers, totally unacceptable. I will be looking for a new floral company to spend my money with in the future.

Worse experience I’ve ever had ! Ordered on Monday for a delivery today. Today I receive message that they can not deliver what I chose and would not be able to deliver until tomorrow, as a complimentary service they will send whatever they want to, This is not business like and it was unexceptable to get these emails on the day of expected delivery ! I would never deal with these people again. Poor customer service, poor communication, nothing I can say would be acceptable! DO NOT SHOP THROUGH THEM ! BUYER BEWARE! Now to see when they refund my money as they surely took it out quickly & told me it would take several days to reflect on my acct. Very frustrating ! Never again

they are terrible!! the flowers never arrived on the day it was supposed to. they did refund me for the same day delivery. then they were supposed to be delivered the following day and they have never been delivered and the refund they said I was getting I never got. DO NOT USE THEM!

Order was placed several days before scheduled deliver date. Delivery was not made.

I wish I could give negative stars. Worst company ever. I ordered flowers and chocolate. First the web site said would be delivered by Feb 13th. Guess what NOT. The recipient never received the product. I contacted the company they say it was delivered. After several attempts they say their courier "says" it was delivered. Then they say they cannot get hold of recipient. Nothing but run around and I'm out 100.00 horrible company can't believe they are allowed to stay in business.

I placed an order of flowers/teddy bear/chocolate in Feb 2026 to be sent to my sister for her birthday. Positive feedback is it was delivered on time on the day I requested. However, the chocolate IS NOT Godiva chocolate as mentioned in their website, and the chocolate is EXPIRED (07/2025). I sent the complain to the customer service, and their response was to refund me 20% of the cost. The cost of this package is $49.99 with $4.24 tax with it. 20% of the cost should be around $10, but I only received $6.40 refund. Cut it short, I made a call to the customer service instead of through email, after some arguments and reasoning (they couldnt count or they are trying to trick you), it finally agreed to refund me the chocolate cost of $10.65. Another thing I want to mention, the website did not break down the cost of the flowers, teddy bear and chocolate. But I was presented the invoice (later by CS) on the breakdown, and 20% refund was based on only flower cost after 50% disc instead of total cost. Thus it turn out to be only $6.40.

prompt communication and quick refund