Send FlowersReviews of sendflowers.com

I should have looked at reviews. … will never order from them again. I just ordered my sister flowers for her birthday . I received an email prior to the date stating they can’t deliver on that day and it will be delivered the next day.( so what’s the point of ordering a birthday surprise?).flowers arrived, several stems had their flowers broken off and the rest were in full bloom and looked old. ( my sister showed me them in a picture). Emailed customer service and they refunded 20% of my order. Didn’t offer a replacement, and then said local florist who delivered extends their apologies.Didn't even offer a replacement , but I’m sure flowers and delivery would be the same poor product. Don’t use this company!

I really wish I had looked at these reviews before sending flowers via this company. Although the price seemed great and the ordering was easy, it was all downhill after that. The flowers were for my friends first day at a new job. They sent me an email saying they would not arrive on her first day but the day after. I conceded that this was fine, although I was really disappointed as it mattered what day she received them. They assured me they would be delivered the next day. The next day they sent me an email saying they could not deliver them at all - because it was too remote of an area. I had to laugh because it is not remote at all! Also, why did they not say that when I ordered the flowers?!?! They then promised me a FedEx order of the flowers. When I called to facilitate that, it was all too confusing and I ended up just cancelling the order. DO NOT ORDER FLOWERS FROM THIS COMPANY!!

If I read the reviews for this company, I never ordered sympathy flowers to my friend on the passing of a family member. I am so disappointed to find out that the arrangement was completely different. From the flower types, colors. Everything was all wrong. I know that florists change flowers if something is not available but sending dying flowers is horrible. They offered a 20% refund and re- send new flowers like the ones I ordered. After 2 days of back and forth with this company, finally they sent AGAIN a totally different arrangement with flowers STILL very different than the original order ones. BE AWARE DO NOT ORDER FROM THIS COMPANY.

If I could give this company a zero, I would. I wish I had looked at the reviews before I ordered flowers through Sendflowers.com. I ordered a get well arrangement through Perks at Work because of the discount. I have had positive experiences using Perks at Work and assumed I would have the same experience with Sendflowers.com. The flowers were never delivered yet I received an email confirming that they were. My friend confirmed she did not receive it. I called and the representative confirmed the flowers were not delivered and could send it in two days. Again, no flowers delivered. I called a second time and once again the representative apologized and said there was a problem and would deliver it again. I added a second name and contact and responded to the email I received about my order number with the same info. No flowers delivered. No refund. I will never order from this company again and will let others know to avoid Sendflowers.com because apparently they did not know how to send flowers.

Re Poland website of mother company Terrible, just taking the money and send whatever they want instead of what's ordered, and once you paid they don't care. Customer service is less than helpful in remedying the issue, have not offered any help or refund, even though item looked nothing like on photo. They shouldn't advertise something they cannot deliver, but at the very least should reach out to the customer before completing the product, to ask if what they have is acceptable or not. They are just quoting their substitution policy. Not very helpful when they sent funeral flowers that the deceased would have hated, embarrassing, as had to order delivery to the grieving family directly, as I couldn't be there on the day, so couldn't even return item, not that they would take it, as guess what, no returns on flowers! Not to mention that I paid 4 times the price of local florists, just to have this colour and arrangement of flowers that I couldn't find elsewhere. Also mentioned in the special requests not to add any roses (as deceased hated them) and there were still roses. Size for the price was also ridiculous, family of loved one got an arrangement elsewhere that was 4 times the size of this, for cheaper! AND with the correct colours and flowers! Imagine you are paying for a blank photo on the website, and if you are happy to pay for that, go ahead and order from them, otherwise go somewhere else as fast as you can! I wish I had looked for reviews before ordering, but I didn't have time, as needed flowers in a rush for a loved one's funeral, while managing all the other difficulties...

If I could give zero Stars I absolutely would. They waited until less than 24 hours before delivery to let me know they couldn't deliver. Then when I called them the girl that answered the phone kept saying that they waited until the last minute but still couldn't find anyone! I explained to her that had they let me know at least 3 days in advance I could have canceled the order and reordered with a different florist. They didn't seem to understand why I was so frustrated at the fact that they couldn't deliver on the date they were supposed to. Seems obvious that you send flowers for certain dates and if it they aren't delivered on that date then there's no point of sending the flowers! Terrible company. Now I'm waiting to see if they actually do the delivery on Monday or if I'm going to have to go ahead and cancel the full order and send out flowers a week late.

The flowers I sent as a gift Christmas of 2025 were so beautiful and had many high end blooms. Much more than what was expected for the price I paid. My family member loved them, took pics and showed them around. They were delivered the day promised. I didn't get a survey so I went on to give them a great rating because I was so pleased. I am truly surprised by the less than good reviews.

They Put The S in Suck........They are a middleman company do not use. They lie cheat and steal.