Kelly
RIP OFFFFFF
I sent my dad's HTC. We had just received the phone less than a month prior due to his previous one having a cracked screen. HTC replaced the entire phone for a small fee. It's a one time thing that they offer. We switched companies and no longer needed our Sprint phone. They sent me a check in the mail for half of the original quote with the explanation of "the phone was wore out" How can a BRAND NEW phone be worn out. Especially when it literally set in a cup holder for the month we had it. My dad's a truck driver, he ALWAYS uses his headset so it sets and the headset moves around with him. I emailed them and asked for an explanation several times and have never received a reply to any of them. If you're going to not send what was quoted you should give the seller of the phone an option on whether they still want to sell to your company or if they want you to ship it back so that they can sell it elsewhere. Don't just mail them a check with some BS explanation on then never answer anything from them. I'll NEVER sell to your company again!!!!!!
Response from Sell My Cell PhonesOct 19, 2015
Dear Kelly, I am very sorry to hear of the issue that you have experienced with one of our buyers, we take all complaints very seriously. Please can you contact me at [email protected] with your full name, order number and the name of the company that you sold to urgently, and I shall follow up on this for you. I hope to hear from you shortly. Kind regards Niamh Customer Support