Terrible. I hired them to create listing content for my Amazon products and the plan was to hire them to run my marketing. I would review their images, make comments and small changes. Then 1 - 2 weeks later they would maybe make 1 fix. Sometimes not even correctly. get fixed. So I had to keep repeating and trying to explain the simplest thing by e-mail because they won't use the phone. So what they probably counted as 5 revisions was just me asking 5 times to fix the same thing. They only did 2/3 of the content and then ghosted. Very professional! And they couldn't even send me the native files, so I had something I could work with to finish it. Instead every time I asked they sent me the same 1 file with the same 2 images over and over again. Avoid. Avoid. Avoid.
AL
Alex
Terrible Service and Negligence – Avoid at All Costs!
I had a highly disappointing experience with Seller Interactive that cost me months of work and thousands of dollars. I hired them to create Amazon listings for my business, and despite my clear instructions to avoid using trademarked terms, they ignored my warnings. This negligence resulted in Amazon issuing an Intellectual Property Complaint and removing my listings, effectively destroying all the progress we had made.
From the beginning, I repeatedly emphasized the importance of compliance with Amazon's policies and provided detailed instructions to avoid potential issues. Seller Interactive initially agreed, but their team ultimately ignored these instructions, reintroducing prohibited terms into the listing without notifying me.
Their mistake caused my Amazon listings to be permanently deleted, wasting six months of effort and significant advertising investments. When I brought this issue to their attention, they admitted fault but refused to issue a refund for the $15,000 I spent on their services. Instead, they made vague promises to fix the issue, only to delay or fail to follow through entirely.
As a result, I am now in the process of pursuing legal action against them for the damages caused and the work they failed to deliver. Their lack of accountability, poor communication, and inability to meet basic professional standards have been devastating for my business.
If you value your time, money, and business, avoid Seller Interactive at all costs.
KT
Kenneth T.
overall great experience
SI was very helpful in setting up my amazon listing and improving the A+ content on my page. They worked hard to target many campaing groups that increased my sales overall and brought many more customers to my product! Great communication and effort on a daily basis!
HM
Hugh M.
Part of our team!!!
The team at SellerInteractive including Hamza and Ahmad have been great to work with. They always deliver what they promise and are very prompt with replies. We've leaned on their expertise and it's been very helpful growing our business. We value the partnership and consider them part of our team.
RI
Riley
Seller Interactive have been great to…
Seller Interactive have been great to work with. They quickly optimized our listings and our sales have gradually improved month over month and they will continue to optimize and help us steadily grow! They provide useful info and are very transparent!
EL
Eddie L.
Not only they helped me ,they saved my…
Not only they helped me ,they saved my account.
JB
Jarred B.
Slow start but working now.
I have been working with Seller Interactive for almost 12 months now. Despite a very slow start, my new team is now adding value and allowing me to focus on other aspects of my business.
The sales team definitely oversold the results they would create and the speed at which they would create them. This put me in the mindset that they would just take over all advertising and creative for Amazon, sales would increase, and cost would decrease. Things did not end up working this way. I ended up having to get much more involved than I expected. In retrospect, I should have treated them like any other employee, training them, and helping them understand my brand. Essentially delegating to them rather than abdicating to them. Many of the initial issues could have been prevented by more involvement from me at the beginning.
For best results, I would recommend:
Content Creation: Stay involved with content creation. Hold them accountable to timelines and make sure they understand the brand and product differentiators and highlight those. If not, your content might end up uninspired, off-brand, and missing the key aspects of your products.
Keywords and Product Names: Review their keywords and naming suggestions. They might have some good ideas, but make sure they are not steering your product off course with off brand or over repetitive keywords.
Copywriting: Make sure to review the copy. The first versions I received were uninspired, poorly written, and repetitive. With lots of revisions, we were able to land on some good copy, but expect to spend time here.
PPC and Sponsored Advertising: This is the place SI might have the most room for improvement. I seem to have great PPC team now, but they don't seem to have a tight system or strategy around this. It seems like results are dependent on the team you get. Keep an eye on your advertising KPI's, keywords, and negative keywords and hold them accountable. Make sure you understand their strategy and what they are doing. If you don't feel like you are getting the results you expect, let them know and ask for a new person.
Amazon Expertise: Utilize their knowledge of the system. They know how to play the Amazon game. Take advantage of this.
All in all, I am very happy with my current team. It took much more time and effort to get here than I expected but has proven worth it. Stay involved, work closely with your team, and I think you can have some great results with Seller Interactive.
SM
Scott M.
Great Amazon Agency
I worked with Seller Interactive for multiple projects for my amazon brand. Their communication was great from the start, providing thorough follow ups throughout each project. The creative work they provided exceeded my expectations and helped elevate my listings and increase my overall revenue.