Sean R.
Ignored My Request for Return
SCAM - I was given a quote for $51 online but that dropped to $11 upon the initial inspection because they didn't have the password to access the computer. They said if I provided the password they could do a further inspection and possibly raise the quote for me. After the password was provided I didn't receive a response from them until I got an email notice that the $11 offer would be automatically accepted if I didn't respond by the next Tuesday. I posted another response and also emailed their customer service and still haven't received a response. My quote for $11 was automatically sent regardless of my multiple requests to return the device.
Response from SellaGadgetAug 29, 2018
Hello, Sean. We do have one message from you requesting the device back on the 14th. In our reply to that message on the 14th, we let you know that in order to return this device we would need to be provided a pre-paid shipping label from either UPS or USPS. We have double checked our emails to confirm that no return label was issued to us. As no return label was provided, we could not return this device. As such, this order was not marked for return and payment was processed. Unfortunately once payment is processed we are not able to return any devices. We're sorry for any inconvenience this may cause. One of the issues you were marked down for was the device was password locked. You later provided us with a password, and in good faith we did reinspect the device with the password provided, and sent you the difference for the new adjusted quote. Beyond this, however, there is nothing we will be able to do for you. We are sorry if you are dissatisfied. Please refer to our Terms and Conditions if you have any questions: https://sellagadget.com/terms-and-conditions