Self Storage 1Reviews of selfstorage1.com

The constant increase in the monthly rent is unacceptable and seemingly NEVER ENDING! There are studio apartments with rent cheaper than this place.

Keep sending me these reviews after I’ve already reviewed your crappy business twice and I’ll keep giving you one star. Haven’t had a storage unit there in at least 6 months. I continue to get these surveys.

They said they would give me a refund if: - I would connect my card to autopay - give a week heads up that moving out And I did. They still said they can't give me a refund for the remaining month amount.

BUG INFESTATION!!! I have been terribly disappointed, frustrated and disgusted with Self Storage 1 West LA. I have had 2 10x20 lockers on the 6th floor - furniture from a pristinely clean $6MM house we sold. The storage facility is in a nice neighborhood and looks clean at first glance. 1. BUG INFESTATION!!!! We went to pick up our items today to move them to a new house, and both units are filled with live and dead moths and larvae. HUNDREDS of bugs were visible that had crept under the plastic wrapping on our mattresses and upholstered furniture and rugs. There were also many dead carcasses. 2. Self Storage 1 raised our storage rates 3 times in 18 months - we are now paying 100% more than original price we contracted. Self Storage 1's units are not airtight - there is a 2 inch gap at the ceiling throughout the 6th floor, so these bugs could have come from any one of hundreds of lockers at any time during the last 18 months. Today is Sunday - we plan to contact them tomorrow and see how they plan to remedy the situation, and will update this review then.

The facility is nice, but within a few months of renting my unit, they increased the price of my unit from $499 to close to $650. Will be looking for a different storage facility.

The manager 's conduct was RUDE & Abrasive

A SURPRISE TO HAVE A HUGE!! Rate change in a vety short period of time upon deciding to use company for storage. Im looking into othet options now.

I did not have a good experience. I signed up online for the Web rate back in May 2015 for a 5x5 top floor unit for $59, which I was happy with. By December 2016 the rate increased to $79 (which was the walk-in rate for a first floor 5x5 unit, the rate for a walk-in top floor unit was $69 at the time). I complained to the manager and he said an increase notice was snail mailed to me. I did not receive any email or regular mail about the increase. He then said he would set the rate back to $59. After two more months the rate was still at $79, even after each time I complained. I moved my stuff out of storage and gave them a written notice to leave. I've never been back since. I do not like being lied to. I also did not like their hours of operation. If I recall, access to your unit is restricted within a certain time period by automated locks (6am - 10pm). But they never indicated they were a 24 hour facility so I was not too mad about that. There is also very limited room for trucks/trailers to park if you have to move in/out while others are doing the same, so take this into consideration. There is only 1 way in/out of the building with 2 elevators. You have to punch in your unit code every time you enter the building and access the elevator to your floor, which is secure but a major annoyance if you have a lot of stuff.