Customer
Continued to charge me after I…
Continued to charge me after I correctly ended my contract.

Self Storage 1 is your premiere self storage location, with clean, safe, secure and climate controlled facilities in Lincoln Park (Chicago), Wrigleyville (Chicago), Houston, San Francisco, and West Los Angeles.All of our self storage facilities offer a Free Move-In Truck with your storage unit rental. We also accept packages on your behalf and offer low-cost insurance. We have all you need for packing and storing your belongings, including boxes, pads, tape, locks and more.
Self Storage 1 (selfstorage1.com) has 609 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 38 reviews with 1 star · Clear filters
Customer
Continued to charge me after I correctly ended my contract.
TT
Too many issues with the elevator. Ritually every week. Too many price increases. Insulting letters stating the price increase - pure greed.
Philip
The rates have tripled in less than a decade of occupying the same storage unit. They know it's inconvenient to switch storage units companies oh, so my rate is now double the rate for a new occupant who takes a storage unit exactly the same size. What a rip off.
Becky
Your rates are over priced and your elevator is constantly out of operation with no compensation to your customers. If it wasn't so hard to move, I'd move in a second. A very dissatisfied customer.
Jules
The employees and Collin arent on the same page. Also it took Collin over a week and still never returned my call. Horrible customer service.
Response from Self Storage 1Apr 4, 2019
Hi Jules, We sincerely apologize about the miscommunication. Every tenant is billed on the 1st of the month, and we give a grace period until the 5th. We are here to make things go as smooth as possible, and when a problem occurs we do our best to find a solution. If there’s anything we can do to improve your experience, please stop by the office. We strive to provide the highest level of customer service.
Yuri P.
I do not recommend this place to anyone they are a liar, the prices they put when you have your unit at 3 or 4 months they will raise the rent to whatever they want; and they will control the days and time outside the established time to enter and leave this place. In this place the client is not right and they are liars, so I do not recommend this place to anyone
Aaron T.
THANKS FOR AUCTIONING OFF EVERTHING THAT I EVER OWNED!!! TO HELL WITH YOU AND A REVIEW
Levin, S.
The fee increases monthly and what started as reasonable and overpriced. And they always say there’s no smaller units
Response from Self Storage 1Aug 21, 2018
Hello Ms. Levin, We are sorry you feel this way. We assure you that we do not do monthly increases. Please call us to further assist you.