SelfShipReviews of selfship.com

This is the first time I've ever tried to use a freight forwarder. All I can say is DO NOT USE THIS SERVICE. I chose to use these guys to get a parcel from the US to Australia - the retailer I bought - Bulletpoint Mounting Solutions - unfortunately doesn't offer international shipping options - which although I don't agree with, is their right. I had to use a freight forwarder. I signed up with SelfShip off the back of a Desertcart recommendation - using the Apple ID sign-in and and put in the shipping address for my parcel. It has now made it to their UAE warehouse, and I'm getting emails about payment notifications. I did not enter my payment information at the time of signing up - but rather chose to wait until the package had hit their system to add card details. Once the package arrived, I signed in to add payment details and now I get a HTTP 500 error when trying to amend my profile - and their website will not let me add payment information. I have tried multiple browsers, devices, incognito mode - everything suggests the issue exists at SelfShip's end. In a desperate attempt to get my package I've even tried to sign up for their "Express" and "Pro" options but it won't even let me do that. I have now contact technical support three times, each time they tell me that my case (of which I now have TWO reference numbers? No idea why?) is with the web development and database team to figure out my problem, in the meantime I keep getting told someone will be in touch with regards to my issue and NOBODY EVER IS!!! Surely their website cannot be this broken, they would have no customers if it was? I have $170US of goods tied up that I now cannot ship to me, SelfShip cannot tell me when or how they'll have the problem fixed, nobody ever gets in touch with me, and I'm tired of reaching out via their chat-only based support, only to be told that my issue is not yet solved, and they don't know what's happening or when they will be able to provide a resolution. I JUST WANT MY STUFF!! 0/10 DO NOT USE THIS SERVICE! I expect at this point I've lost both my money and the goods I'm waiting on. Update: Once I started leaving negative reviews for the service AND providing open negative comments on their Facebook - one of their reps reached out and actually got my problem solved. It seems they have an active problem with their sign-up sevice. If you first sign-up with Apple ID and don't then log in separately with your email address and a OTP the system errors and won't let you edit your profile and/or add credit card information. The fact it took 4 days and 4 attempts to contact support to figure this out however is absolutely woeful. I have now been able to pay for my package and it's on it's way to me, however this review still stands at 1 star out of 5 as it should NEVER have gotten this far. The fact I had to start leaving negative reviews before they actually properly looked at my issue is a damning statement about the company as a whole. FINAL EDIT: After finally leaving negative reviews on both Facebook and here they actually called me and offered a full refund on their fees associated with the shipping. I guess that's something but the poor customer service stands. I don't know if I'll use their service again, time will tell.

Very competitive compared to the other forwarding services I use. And so far, my packages have arrived on time and unscathed. Hope it stays that way.

I have used this service before when it was Desertcart. I ordered something from the US but was waiting on the item being delivered. I am currently in the US and wanted it delivering from the self ship warehouse to an address in the US. This was not possible but Johnrey went above and beyond to help me achieve this. He rescued a situation where I was frustrated to making me extremely satisfied. I would recommend purely due to Johnrey

I stopped my PRO membership with DesertCart because of the AWFUL, nonsensical gibberish from your “customer service” team. Plus, you refuse to own up to any mistake, and I’ve lost enough, at this point, after trying to return something I purchased of which you charged for but didn’t even realize that the package was already in your possession! How wild is that?! Done and dusted, Desertcart Self Ship!

Worst service I have ever tried. Customer support answering late (3 days average) with just (copy paste) none sense replies. Very late registration of the shipments (5 days) i tried it once and would never do and do not recommend. Update: If you want to solve the problem you need to admit there is a problem first. My feedback is about your customer service and late responses. You took 6 weeks to return the item. This is has no relation with your answer. Don’t try to play smart. Be honest only!.

The worst customer service that I have seen, for more than 28 days unable to fix a ridiculous issue related to payment!

A very unfriendly user experience. Attempts for help via the live chat function were difficult and slow. It honestly felt like a scam, where they will store your package and charge you, until you choose to ship it. I'd steer well clear and use something tried and tested, like Aramex Shop & Ship - far more simple process.

When selfship was included within desertcart, service was good. The moment a new website was created, the service suffered greatly. Price estimation is wrong, and my last shipment had a rare challenge coin lost from original package containing a bag. The bag was opened. This is not usual for them. I didn't complain as there is no point. I've learned the hard way that communicating usually only wastes your time and energy. I use them though sometimes as they ship items difficult to find on Amazon for example.