Mundher Al L.
mediocre staff inconsistent service..
mediocre staff inconsistent service.. no response to emails or help chats .. not recommended stay away ..
Discover a seamless way to shop global brands with SelfShip. Enjoy the lowest shipping rates and lightning-fast delivery, making your international shopping experience hassle-free and efficient. Join the shopping revolution and transform the way you access global products!
SelfShip (selfship.com) has 56 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Mundher Al L.
mediocre staff inconsistent service.. no response to emails or help chats .. not recommended stay away ..
Husni A.
When selfship was included within desertcart, service was good. The moment a new website was created, the service suffered greatly. Price estimation is wrong, and my last shipment had a rare challenge coin lost from original package containing a bag. The bag was opened. This is not usual for them. I didn't complain as there is no point. I've learned the hard way that communicating usually only wastes your time and energy. I use them though sometimes as they ship items difficult to find on Amazon for example.
Response from SelfShipAug 13, 2024
Thank you for your feedback regarding your recent experience with our service. We value your insights and are committed to improving our operations. We sincerely apologize for the issues you encountered with price estimation and the handling of your last shipment. It is concerning to hear about the lost item and the condition of the package, as this does not reflect the standard of service we strive to maintain. We encourage you to reach out to our customer support team regarding any lost items or discrepancies with your orders. While we understand your hesitance based on past experiences, we are here to assist you and ensure that your concerns are addressed. Your feedback is crucial in helping us enhance our services, and we appreciate your continued use of our platform for hard-to-find items. Please feel free to contact us at [email protected] if you have any further issues or suggestions. Thank you for your understanding and for being a valued customer.