See's CandiesReviews of sees.com

My wife’s and her moms SeesEaster basket was melted and stale just nasty looking ! Wish I could give them a 0 . They never responded after I sent photos of candy and receipts.

I placed an online order for my sister's birthday. I checked my credit card a couple days later. The sees charge was posted and then credited back. I sent an email to their customer service because it was a Saturday. No reply as of Wednesday. I called on Wednesday and they tried to blame the credit card company. There is no problem with the credit card. No communication from sees. So much for sending a birthday present. I am no longer a customer.

I placed an order on June 7th. I paid for expedited service to receive by Wednesday June 11th. When I didn’t receive the order I called to find out where my order is. See candies told they have no order under my name. Surprise I received my order on Friday . I called today to ask them why my order didn’t come the date I requested for. Her answer was once it in couriers hand once the order leaves from there place they can’t do anything. So courier deliver after a month it is ok . So why I put date that I need for that date and pay for expedited service. She will give me the shipping charges back that all she was saying. Nothing mattered to her. Person didn’t get the gift no problem. First and last order with this company. Poor customer service. Waste experience.

after being given 2 $25 gift cards I was anxious to place a order. Order doesn't go through twice then I see you have to add a credit card even though gift card would cover purchase STILL doesn't go through!!! Try again, now the amount on my gift cards have the amount deducted but no complete order !! Explained NO I CANNOT USE A PHONE PLEASE correct issue via email like any other company. NOPE and yes I will not be ordering again from them ! so very disappointing all I want is for the amount of my gift cards credited back as I never got to use them !!!!! I will gladly take them to a Sees store where hopefully I can use them. It is impossible at this point apparently to attempt to order ONLINE !

Ordered with expedited shipping to make sure a surprise arrived days before Mother’s Day. Website said received but not shipped on day of expected delivery. I called and was told my order had been cancelled because my bank had cancelled the order. They explained that they don’t have the staff to notify customers about cancelled orders but that had I allowed notifications from my bank I would have been notified. So I Called my bank who confirmed that it was actually Sees that had cancelled the order a few mins after they had accepted it. I called Sees back and was told what I had ordered was on back order (which is why I suspect my order was actually cancelled) and there would be no way to get anything there in two days time for Mother’s Day. Besides blaming anyone but the company for their error and not being honest about the cancellation, they then asked if I would like to replace my order (and wait longer since what I ordered was on back order) because “if not you’re going to be empty handed on mother day”. I’m already going to be empty handed. I’m going to be empty handed because sees cancelled my order and did not notify me, and left my order marked as processed and then tried to blame it on my bank. As if any of this is my fault. Poor business practices, they are no longer a small mom and pop type business, regardless if they start and end their interactions with the word “sweet” (which btw you don’t want to hear from customer service when you’ve got a problem they won’t resolve) don’t support this behavior with your money please

Paid $24.95 for overnight on Thursday. I was told overnight could be two days. I was then told I had ordered after 8:30 am, my package wouldn't arrive till Tuesday. The shipping dept is closed on Friday, Saturday and Sunday. This is not on the website. $24.95 for overnight is a ripped off.

I bought $50 worth of gift cards for a surprise for my grandchildren. I didn’t hear that they had received them in the mail, so I had to spoil the surprise and call them to see if they were received. They weren’t. I called See’s and they told me to wait 3 more days. Never showed. I called again. They were now going to send their mom their e-cards. They didn’t show up. I called again. See’s told me that they would have to get in touch with their finance department and get back to me. They finally received the “surprise”!😠 What surprised me most was that the company didn’t offer me ANYTHING for all my trouble…. Good thing I checked on the gifts, otherwise See’s would have a profit of $50! Shoddy customer service!! Never again!!😡

I regularly send Sees candy to my 88-year-old aunt back in Ohio from California. It became her favorite treats (not Sees in Ohio) when she'd visit me over the many years I've lived in California. I send her a pound at least once a month. This month I was charged over $24.00 for shipping because I used my Costco gift card. It is usually not more than $18.00 for shipping. I think Mother's Day is now Sees reason to gouge its customers. My final 1lb box of candy was $58.00. I will need to cut back on my aunt's Sees orders. Sees needs to consider that times are too hard for its customers to be gouged for their sweet luxury. Come on, give us a break! PS. Thank you for your response, Sees. Unfortunately, my 88-year-old aunt's preference for your candy is solely the chocolate chocolate butter variety, so well need to limit our summer orders due to your extremely high shipping costs. Additionally, from the many negative reviews Sees seems to be receiving, it might be time for management to reevaluate Sees' product quality and for sure its customer service. My family and I have been Sees customers for over 40 years and have noticed the rising prices of your candies and serious reductions in customer service and a website that becomes less user friendly each year. Sees' longevity may not be enough to keep it afloat, especially in these difficult economic times. Poor quality and poor customer service is resulting in closures of many once popular business establishments.