See's CandiesReviews of sees.com

I RECIEVED A BOX OF CHOCOLATES FOR A PRESENT. THE CANDY WAS OLD AND THEY MUST HAVE WANTED EXTRA WEIGHT, DUE TO THE FACT THAT EACH PIECE SAT IN FIVE WRAPPERS (CUPS) EACH. WOW! SOME OF THE CHOCOLATE WAS JUST PLAIN DOWN RIGHT DISGUSTING LOOKING. IS SEE'S GOING OUT OF BUSINESS AND TRYING TO GET RID OF OLD PRODUCT? I'VE BEEN EATING SEE'S CANDY FOR OVER 55 YEARS AND NEVER CAME ACROSS ANYTHING LIKE THIS. MY MOUTH WAS READY FOR THE CHOCOLATE BEFORE EVEN OPENING THE BOX, THEN TO SEE THIS TRAVISTY AND THEN COUNTING ALL OF THE PAPER CUPS PER PEICE OF CANDY, "I WAS DONE!". THE WHOLE BOX WENT STRAIGHT INTO THE GARBAGE!!!!!!

I ordered on 11/28 for a delivery window of 12/18 - 12/22. The package was marked as delivered on 12/19, but never arrived. I reached out to the chat for help, and Yvette was a poor customer service rep. She didn’t even apologize for the mishap nor show any care to remove the bad taste in my mouth. She wouldn’t even offer a replacement until she was told she had to offer one! Honestly, I will never order from Sees again. It’s too expensive to have these kinds of issues with shipping.

I ordered a $60 ($60!!!)Christmas tin of chocolates that got lost in transit. I had to track it down to find this out! I called customer service and had to reorder.. Now there are 2 tins being delivered one day after the other! Oh GREAT! “Here you go dear friend, I’m giving you the diabetes starter kit for Christmas!” Not sending See’s Candy ever again 😕

Very disappointing customer service. Made a big order recently, and noticed an error on the gift message. Called and sent a follow-up email, confirming that the issue would be corrected. After multiple days of waiting for an updated invoice (past the 48-hour window), I called again to ask what was going on. I talked with a representative and stayed on the phone for more than an hour, confirming multiple times that the message was corrected for all our recipients. I got an updated list that didn’t show the message. So I asked again, and the representative confirms that it has been updated to how we need it to show. I guess my fault lies in not pressuring to send me a written final confirmation of that change (even though there are written requests and email logs about it). Lo and behold, the message was not fixed. In fact, it was somehow even more confusing. After noticing this, I called to see if this was the case with all our recipients, and in fact, it was. And apparently there’s nothing I or they can do without that final confirmation from their side. I learned my lesson, but I am so disappointed at the lack of tact and protocol from See’s Candies. It seems like they’re only applied when beneficial to them.

Candy was old, hard and did not taste good. Very disappointing.

Candy is OK but I have a major complaint about the gift cards I bought at Costco at a slight discount. Their no free or discounted shipping, $7.95 shipping goes back up to $12.95 and over $80 is no longer free but more than that. I will send the rest of our business gift from a different vendor that Sees. 6390 I have now received a reply from Sees offering to assist me in redeeming the Costco gift cards. And again, saying they can't be used with free or reduced shipping. THIS SHOULD BE DISCLOSED prominently when buying the gift cards. No point in buying discounted gift cards when it negates the supposedly reduced or free shipping. There is no Sees candy stores in the nearest town, which seems the only reasonable way to benefit from buying the gift cards. I still feel ripped off and ordered other salami and cheese business gifts instead of more candy. Not any cheaper but I don't like deceptive practices.

I had ordered 2 boxes of the assorted fudge and only received one box in the shipment. The customer service rep said “See’s will offer you a one time courtesy credit and send another box.” I responded quite angrily saying that it sounded like See’s was blaming ME for their fulfillment failure. After being a customer for decades, spending many hundreds of dollars on gifts, See’s will never have to worry about giving me another “courtesy credit” as I will not be a customer. The rep went on to say that See’s would ship the undelivered product to me “at no additional charge.” No wonder See’s has so many complaints about their operations.

For no reason I was unable to access the website to place an order. Is See's now blocking all foreign IP?