See's CandiesReviews of sees.com

For the third year in a row, See's customer service department receives an F! This year, I was promised on Thursday, 12/27/18, that the eleven orders I placed as gifts for clients would arrive to my clients by Thursday, 1/3. I specifically waited until after Christmas to place the orders as I wanted my clients to receive the gifts AFTER New Year's. On 12/28, I received shipping confirmation e-mails for each order, and don't you know UPS scheduled delivery is guaranteed for Monday, 1/7! I called See's the same day I received the shipping confirmation e-mails, and the "supervisor" told me oft times packages do arrive at their destinations prior to the UPS scheduled delivery date. I told the "supervisor" that she needed to make things right, and she told me she would see what she could do. Of course, she never did get back to me. I have been in business for 20 years, and I have never, EVER seen a package arrive at its destination prior to the UPS scheduled delivery date. For the third year in a row, See's has embarrassed me. I will be disputing the entire charge with my creditor. Goodbye See's. What a shame.

We paid for 43 two-pound boxes of Nuts and Chews for various customers and had one box sent to my office manager--who only received a one-pound box of Nuts and Chews. Began polling a few of our customers and found others who only received a one-pound box. Very disappointed!

I ordered two toffee-ettes and one box of custom mix chocolates from the website and received prompt confirmation. My card was charged and so I waited for the shipping details. The order was placed on Sat and on Wed I still received nothing. I sent them an email to follow up, which I received an automated response which says they will come back to me within 2 business days and that never happened. My order status as of now (Fri) is still "processing". I tried calling their hotline but it operates from 9 - 5 business days. Very upset with the service as there is really NO service at all. I paid $22 for shipping and now it's been a week and still I don't know when my order will be despatched.

See's Candy has a wonderful product, but the absolute worst customer service imaginable! Since discovering See's candy last December, I have placed several orders and spent about $500 in four months time. Unfortunately, there has been an issue with each order. The first order, one of the items was badly damaged during shipping, spilling the candy all over the shipping box. Customer service did not even apologize for the inconvenience and the ONLY option given was a gift card to use on a future order, no offer of a refund for the damaged item. So fine, we took the gift card. Next order, we ordered two custom assorted boxes of candy, each had some of the same varieties, but each also had differences. The small sticker with hand writing that was supposed to clarify which was which was of no help since it only listed two varieties that each box had in common. So, we guessed based on the wrapping paper...and later found out the paper must have been switched since it did not coincide with the order confirmation. Each recipient ended up with the other's box of candy. One of the recipients does not eat marshmallow due to gelatin, so at least part of that box was thrown away and a complete waste of money. What a disappointment to give gifts that are not what someone even likes. I sent customer service an email to make them aware of the issue. I was disappointed to receive a copy and paste response telling me how valued my comments were, etc...and amazed at the lack of concern or any personalized response over the issue. Again, we love Sees candy, so took a chance and placed an Easter order...and have the exact same issue. Two custom assortment boxes and absolutely no way of knowing which is which short of unwrapping them and giving each recipient an open box of candy. Once again, I wasted my time sending an email to customer service and once again, the EXACT SAME copy and paste response. To say I am disappointed would be an understatement. Below is the email received both in Feb and just today...it is the EXACT SAME email. Terrible customer service! Thank you for visiting sees.com. We apologize for any disappointment received in regards to your order. I will forward your comments to our Shipping Department for further review. Customer comments play an important role in our decision-making and we appreciate your feedback. Thank you for your interest in See’s Candies. Sincerely, Darian Sykes See's Candies eCommerce Support I was so frustrated by this lack of concern or response from email, I went to See's Facebook page and attempted to post my comments there, hoping for a response from someone who might actually care, since I could not imagine this is acceptable customer service. Instead, I discovered that they monitor their page and only allow positive comments and posts. This explains why all I have ever seen are glowing, positive customer comments on their page. After several days, someone did respond, telling me this would be looked into and they would get back to me...several more days, and no follow up. I replied again and was asked in what seemed a rather hostile tone, to message with the order number, which I did...another couple of days and STILL no response. So, this waste of time on their Facebook page added further insult to an already awful experience! I am done with See's Candy. I refuse to give my hard earned money to a company that doesn't appreciate my business in the least. See's is not cheap by any stretch, which all the more amazes me that they treat their customers so poorly.

Was planning to order unsweetened dark chocolate but notice they won't display total ingredients. Never a good thing. Also notice in one of Q&A they mention couple items use in some of their product and it look like GMO and maybe MSG. Sorry but if I'm wrong show total ingredients.