See's CandiesReviews of sees.com

I placed an order on Dec 9 and was told my items would be shipped between Dec 12-18. Tracking still shows a label was created in LA and waiting on the items to ship. I have emailed Sees candy 2 times and the the company in LA who is waiting for the package. I also stayed on the phone twice for 45 minutes today with Sees candy and no one ever took my call. I went to their facebook and posted and got a response from someone that said it would be resolved. But it's been all day with no resolve. I know this is a reputable company that has been in business forever, but I don't know what else to do. Has anyone had issues with them lately this season? I spent a lot of money for this Christmas gift and want it to be resolved.

I placed an on-line order on 12/17, 2nd day air., See's has always, for 53 years been a staple of Christmas for our family, especially for my 85 year old father, he has dementia and Parkinson, he has become very obsessive, I spend my time jumping through hoops to quiet him, give him a little peace, clamness, ya know. its Christmas so there MUST be See's candy. I like many dont have time to stand in line, so order on-line right? Told my father I ordered on line, told him 2nd day air Dad, we counted the days. 12/19 comes and I rush home from work at 4pm, nothing there..ok its early, my dad calls...it' early Dad...5pm, no not yet Dad, 6pm, 7pm...I decide to track the package....wow...there is only a LABEL MADE...no product sent. I call customer service...42:36 minutes on hold I get some a very tired,annoyed voice on the other end...that woman had the nerve to tell me that ups was broken, she had been fielding calls all day. i need to wait till the end of the day...it was 7pm where i was, so I asked her, "whats the end of the day" and she said I dont know, i dont even know where you are...WHAT...arent you looking at my order???? she told me it was too early for me to call and i needed to wait till the end of day..next day...NO order, I call customer service again...waited another hour to only get another rude woman who tried to tell me my package is on its way...no, its not there has only been a label issued...and she HUNG UP ON ME..OH MY GOD...really. So, I all back and hit 1 for orders, I get a very nice woman on the phone who wants to help but, she cant because she cant issue a refund...I ask for a supervisor, who said Twanita explained my situation and she was going to see what she could do, asked if I could hold for a minute...38mins later...she never came back, i finally hung up. later I call the Corp offices in CA, talk with a receptionist who directs me to a lady named Kim who I leave a voice mail for that was about 1pm today...nothing, I have emailed customer service, nothing...I am currently sitting on hold as I type this...been waiting for 59:51 minutes for someone to pick up...I just want my MONEY BACK SEE"S CANDY...this is a scam...stay away!! 12/20 at 6:57pm

The candy is great. The price is to high. Liberal billionaire Warren Buffett owns sees. He said minimum wage should be $15.00 An hour. He pays his employees $11.00 an hour. What a hypocrite. I guess that's why he is a billionaire. Talk a good story and screw the worker.

Box of surprise? When I got home and open the box, I was surprised to see the inside. Like a tornado ravaged the inside, all mixed, paper and chocolates. The chocolates look old. Will never buy this product again.

See's raised their prices by a whopping 75% since last year. A $1 piece now costs $1.75. I'm sure that all, or almost all, of this increase goes to the "fat cats at the top". These are the corporate executives and major shareholders; they do no real work but receive salaries & stock options of a $Million per person per year. See's candy was already very expensive. I'll bet these executive parasites are passing little if any of the 75% price increase on to the workers, who make $13/hr. I'll never buy another box. Boycott!

My review is not about customer service but about quality control at See's. On Monday, I shopped at the Southdale See's in Edina, MN. I bought two boxes of the Little Pops (which I love). Some of the wrappers had no candy in them, some of them had two tiny pieces (like ends), sizes seemed random - some shaped the same some not). Most of the pieces did not look like the picture on the box. Its like the assembly line isn't being monitored and/or no QA being done. This may not seem like a big deal but 2 boxes, (32 pieces per box), cost $10 and should include high quality in that price.

i received a box of the little pops assorted for easter and i saw it had said cafe latte and i was so happy but then i dumped out the box and there was only ONE of them. it’s like a blue jolly rancher... there’s only 2 or 3 in a bag! it’s not that big of a deal anyways because it wasn’t even that good.

I ordered candy for my aunt in another state. After several weeks I contacted Sees via email and they responded that the order was never shipped and, unfortunately, they were out of stock of that product. They did offer a $50 gift card in exchange for my order. My order totaled $51.78!! I asked for a full refund and was informed that the "finance " department would need to call me and confirm the refund. Needless to say, that did not happen. Now, 6 weeks after the original order, I will contact my credit card to dispute the charge. While the people e-mailing (and a phone call) were very pleasant, their process is ridiculous and their customer service is non-existent. By the way, I ordered Godiva chocolate from 1-800-flowers which arrived in a few days and cost less! My elderly aunt loved it!