See's CandiesReviews of sees.com

I made a mistake on my order and called their 800# as soon as I realized what I had done. OMG! the wait time on hold was over 45 minutes, when I finally spoke with "Angela" she said not to worry she would correct my order and send me a new invoice (which she did) but they still charged me the wrong amount. I called my credit card and they had to file a dispute for me. But before that I tried to work with "Mario" a See's customer service rep (I spent over 2 hours trying to get a live person on the phone), and the call you back feature does not work. They call you back but to place you on a longer hold, only to cut you off! Never again online! In person only when Covid is over...

12/2/20 Today's email to See's: For the last two days I have been on hold for over 30 minutes waiting for customer service, no one answers. I have left a call back number on each day with no response. I sent an email yesterday with no response. When I check the tracking number on my orders this is the response: The package data was sent to OnTrac on 11/23/20 at 06:56PM, but we have yet to receive the package from the shipper. What is going on? I will do a charge back to my credit card if not delivered and no contact from the company. _______________________________________________ Update: 12/9/20 called my credit card company who refunded my money. Called See’s every day and no one answers customer service phone, no answer at corporate office, no answer to emails, no return call with “leave your number to be called back”. Called the OnTrac shipper who does not have my two packages. I am done, taking my business to Harry and David’s.

Absolutely HORRIBLE Customer Service. I purchased candy that was damaged and was promised by a representative that replacement boxes would be shipped. I never received them and was told by a customer services representative (after 1 hour wait) that I should call back later to check on the status because she could not find it. Avoid Sees Candy at all cost if you value customer service.

I have to say I agree with the other reviews and am very disappointed in See's. Apparently they don't value customer service. I placed an order of over $100 for a total of 8 items, and when I received it, 2 items were missing. I've attempted to contact See's, but so far no response, so I feel like they don't even care. Also, the box had to be signed for, which I didn't realize upon ordering, so I had to go pick it up at UPS since they wouldn't leave it at the door. So I don't plan to ever use See's Candies online ordering again. I'll go to the kiosk at the local mall during the holidays since I have to go pick it up myself.

Used to love See's Candies, but poor customer service and the quality of the nuts and chews I just got this month is not what it used to be. All these can't be blamed on the pandemic which seems to be an excuse to whip out. Will never order again, Goodbye...

I am so disappointed in See's. My family have been customer's for decades. The candy is delicious. The customer service is deplorable! Ordered my 75$ order for a special occasion and it was shipped late...4days. So far the have not even apologized.😣

I tried to order over a $1000 worth of candy today as Christmas to my customers. After holding on the phone for 2 hours, I finally reached a real person. This person referred me back to See's online. I explained to her I had tried to order on line originally (which was another 30 minutes of my time), but it won't take my address. When I told her I just wanted to order from her, not go back thru another 2 hour wait ---She HUNG UP on Me. HUNG UP ON ME!!! Their candy is good --but really---is it really good enough to take this kind of client abuse. I had a similar experience last year but thought it was maybe a one time thing. Well it wasn't. What a shame. Sees sends such a wonderful catalog of their products, but they can't or choice not to back it up with effective client service. You may not care about one order or one client, but I hope you care enough about your company to correct the behavior of your staff. Pat Egan stated that "a gift from See's will always be memorable". Well, Pat it can't be memorable if you can't even get a order placed. Not so sweet See's candy company.

love the candies but CA customer service is horrible, so rude and unprofessional, completed different feeling from visiting stores. they are lucky to have good candies, otherwise the business is not going to last long with that attitude.