See's CandiesReviews of sees.com

I have an established mail-order and walk-in long history with See's. I placed (2) large orders online December 9. One was to be sent to Tallahassee, FL and the other to San Francisco. Since orders all come from Carson, CA (greater Los Angeles area) I figured that SF order ought to already be there. I tracked that order this morning only to find that it was out for delivery December 11, but as of yesterday, after what tracking history shows as [maybe] series of holds and unsuccessful attempts to deliver, as of yesterday the 22nd, it was "DISCARDED." It took nearly 4 hours to hear back from customer service. This is after starting at 11:30 AM, waiting half-an hour on hold, then having system tell me I could get a call back. Finally a Margarita Guzman returned my call. She seemed pretty unconcerned about this tragedy. She promised me she would email her "lead" with my info. I asked if I could also email this person. She told me "Sure, you can send it to "GBellas" NO reply. ALL DAY. Not even an auto-reply. Some other person ("Tenicia", or "Kenishia") left me a voice message at 3:36 PM which I unfortunately missed when I had to go outside my house for half an hour, only to discover it too late to return their call. They shut down by 4:30 PM. That caller, me a rather suspect explanation that the delivery service (I have no way of knowing who they used- it was not UPS nor USPS) "tried to reach out --uh, uh, the package was damaged (4 pounds of candy custom mixed for members of our family out of town!!) ,"uh- and-uh, well, this address might not be in their service area...call us back and tell us if you want to reorder the order." So, on Christmas Eve, I have to start wasting more time at 8 AM. NO ONE returns emails. You cannot leave a voice message. I expect See's to replace this order and have it delivered overnight express at their expense. I will not accept this. I have always LOVED See's customer service, and never has there been any problem delivering quite quickly to the SAME addresses of our both our adult children. I fear See's lost good staff this year due to the pandemic. The people on the phone, though polite, do not inspire confidence. The order for Florida apparently was going through UPS. UPS still has not received the order to send it out for delivery. They said today it appears to STILL be in California. UPS reports that have a label waiting, but order in package is not there yet. With so much that doesn't feel like Christmas this year, See's really ought to make this right. I could rant a whole bunch for terrible service last week at the local shop. That's another post.

Ordered 5 items and shipment contained 3 or the 5. Tried for 3 days to call customer service only to sit on hold for 30+ minutes. Gave up and sent repeated emails to customer service. Shocker...no response to that either. Their customer service is the worst I've experienced in years. Resolution was to stop dispute amount on my credit card. Let Bank of America deal with these incompetents.

If you are a business, BEWARE of their terrible customer service. Placed a $3,200 bulk order, told they would contact us in a few days after our 12/1/20 email. We got an email on the 5th (to the wrong person and no call as was requested). We responded with additional info (they wanted product numbers in addition to the gift name), then No contact. We tried calling twice and system hung up after about 20 min on hold. After two weeks, and beyond time for holidays we canceled and went to Harryanddavid.com. They were excellent. I will Never order from Sees again. There is no excuse for that poor service.

I ordered a gift on December 6 that was supposed to be delivered between December 11-17. It was not delivered. I called on the morning of Dec. 17 and was told that since it was a custom order, See's was having delays and had not shipped the order. The agent, Mario, informed me that my gift order would not be delivered until the end of the month or later. No one emailed me to tell me about the delay nor did they give me the option to change my order to ensure that the present I sent would be there on time. I asked to speak to a Supervisor to try to resolve the issue. I was told by Mario in the Carson Call Center that a Supervisor would call me back that day. I received no call back. I called again at 4:25 pm Pacific and spoke to Raul who could not get a Supervisor on the line. This disregard for meeting their delivery commitment on a gift with absolutely no proactive communication and their utter disregard for customer service is astounding. I will never buy another See's Candies product.

Failed to provide a ups tracking number so I'm supposed to guess when they'll arrive. Over 60 minutes on the phone. After 27 minutes, each time, they hang up. Never ordering again. This is horrible. I've been a customer for years. No longer.

i received the wrong product... I called them 3 times, with NO call back... I then called 3 seperate times, waited on hold for over 30 minutes, and then the recording says to call back during their hours and THEN they hang up... I emailed them 3 times, with NO reply... THIS IS THE WORST CUSTOMER SERVICE, OR LACK OF CUSTOMER I HAVE EVER DEALT WITH. I will not be ordering from them in the future.

To keep shopping simple I ordered a Sees e gift card online for my sister, though ten minutes later Sees 'cancelled' the credit card order for 'verification purposes.' Why does Sees cancel ALL such orders, after a customer trusts that the transaction was completed?! The "3rd Party" representative from Sees said, "all orders are cancelled until an investigation is done in 24-48 hours." My credit card wasn't the issue. The gift details were not issues. Sees has an inexplicable failure of service when customers using Sees, attempt to order simple "eGift cards." Likewise, the '3rd Party' Sees rep refused to explain the reasoning behind cancelling initial customer orders. Bait & Switch??? More poor customer service??? Both?

They don't have anything milk chocolate, caramel and salted which is sad. They have so many different options. They also didn't like my mask. I have seen this place so many times and really just wanted to check it out. I won't be bringing any of my out of towners, they will get no recommendations from me. Just horrible service. Covid is running customer service.