See's CandiesReviews of sees.com

UPDATE: Sees reached out to me and sent me 2 gift cards to make up for the incident. I am revising my review to reflect the experience. During the 2023 holiday season, Sees.com advertised and offered 3-day expedited shipping for the reduced price of $9.95. I took advantage of this offer and placed my order for Christmas stocking stuffers on December 16th, a full 9 days before Christmas. I have been a regular Sees customer and Berkshire shareholder for many years. On December 20th, I was notified that my order had shipped via UPS. I thought that was cutting it close, but had faith that it would get here in time. That never happened. In fact, the order never shipped. To this day, the tracking number simply shows a label has been created, and no further movement has transpired. When I called customer service, I was told that they must have just forgot to put my box on the truck. I was not offered expedited shipping to get it in time for Christmas, and the representative told me that was no longer an option despite it very clearly being a possibility. She offered to refund my $9.95 shipping fee. Hello, this is for Christmas. This is a huge ball drop here. While my order was eventually refunded, I feel completely let down. I am not whole and I am not going to shop Sees candies anymore unless this matter is rectified.

I placed an order on 2/4 expecting it for Valentine's day and as of today, 2/20/23, it has yet to ship. See's has provided no notice of delays or any contact at all. To me, this is a complete failure of the company. The only thing they did quickly was take my money. Update: after getting in touch with customer support, I did have to call them, the company did a great job of fixing the issue. They shipped my order expedited and it's on its way. The customer service person I spoke with was A+.

I paid 57 dollars and picked 7 items. 3 of the 7 items she put in the box was wrong items. Don’t know if she couldn’t read English on there boxes or the person that put the candy in the box could not read English. I was contacted by see customer service and discussed this issue and I want to say sees is an excellent company to deal with. They contacted me right away we discussed the issue and they took care of me right away. They are good to deal with. I have edited this post because of the quick results from sees. Thank you for your excellent service. Your representative was excellent and showed she really cared.

This is an updated review. After I posted my original review, a See's representative contacted me to resolve my concerns. I placed an order on the See's website, and it arrived missing an item. I assumed that the item had been mistakenly left out when the order was packed, but when I contacted customer service, the representative I spoke with indicated the item was missing because it was out of stock. While I was disappointed that the item was missing, I was more perplexed that the company would knowingly ship me an order where an item was missing yet do nothing to notify me about the missing item, nor refund me for it until I contacted them. As a customer, it left me with the impression that they would have had no qualms about keeping my money had I not asked for it back, which isn't exactly the type of company I'm excited to patronize. After I posted my original review, a See's representative reached out to me and provided more detail about what they believed had happened with my order. In the end, it seems this was a packing error and a miscommunication by the service team. I'm taking off one star since the order was missing an item and the original service communication led to unnecessary confusion, but the subsequent responses do make me feel that See's values its customers and wants to make things right when issues happen. I will give them another chance in the future!

EDIT DATED 12/7/22 I received my new bars for comparison and I kept the second one that I purchased in November as a result of this review for side-by-side critique. I am still unable to confirm whether the ingredients have changed or whether glycerine is a new addition as the ingredient label sent reflects the same revision date of 12321. The ingredient details on the See's website in November 2022 does not reflect the same ingredient information as the current packaging. The ingredients from the See's website in November 2022 do not reflect "glycerine" in the ingredients and the order of the ingredients is different meaning the quantities likely have changed {see below for your own comparison} The bar purchased in November still does not resemble the flavor or texture of Bordeaux bars purchased in the past. But the flavor and texture of the recently received bars is good enough to convince me to purchase the Bordeaux Bars again with the understanding that the ingredients likely have changed and I realize it may be a lesser quality product based on the inconsistent ingredient information. Nonetheless, it still tastes good and having the proper information I would knowingly purchase the Bordeaux Bars again. I would encourage See's candies to be more transparent with its ingredient listings and package details in the future as numerous companies are changing their formulations to save on costs and increase profits -- while providing consumers with a lesser quality product. My thanks to Johnnie Woods for sending the new bars. What a great spokesperson for See's Candies. [INGREDIENT COMPARISON BELOW] Stars changed from 1 to 4. Package from recently purchased and received Bordeaux Bars: Sugar, Brown Sugar, Cream, Chocolate, Cocoa butter, milk, butter, contains less than 2% of the following: corn syrup, glycerine, cocoa (processed with potassium carbonate), soy lecithin, vanillin (an artificial flavor), salt, vanilla, confectioner's glaze, almonds, eggs, walnuts, cashews, coconut, hazelnuts, pecans, peanuts (Rev 123021) From See's Website in November 2022 Bordeaux Bar: Milk Chocolate [Sugar, milk, cocoa butter, chocolate, soy lecithin (an emulsifier), vanillin (an artificial flavor), brown sugar, sugar, cream, chocolate sprinkles [sugar, chocolate, cocoa (processed with potassium carbonate), soy lecithin (an emulsifier), confectionary glaze, corn syrup, salt, vanillin (an artificial flavor)], butter, corn syrup, salt, vanilla, almonds, walnuts, coconut, pecans, eggs, peanuts, cashews, hazelnuts. [EDIT PENDING RECEIPT OF NEW BAR FOR COMPARISON] I have been a fan of the Bordeaux Bar for YEARS, especially around the holidays. I stopped into a See's in the Reno, NV area to buy a few. The first bite, I knew something had changed. Despite waking up at 4 a.m. this morning and driving the long drive to Reno, I have spent over an hour trying to find the ingredients for the Bordeaux Bar. I don't know if this is possible, but it looks like the Internet has been scrubbed for this information. There is one site that says the ingredients are "sugar, brown sugar, cream, milk, cocoa butter, butter, corn syrup, vanilla, salt, confectionary glaze, soy lecithin, and vanillin." This is not exactly what the ingredients reflect on the product purchased today, e.g. "sugar, brown sugar, cream, chocolate, cocoa butter, milk, butter, contains less than 2% of corn syrup, glycerine, cocoa (processed with potassium carbonate), soy lecithin, salt, vanilla, confectioner's glaze, almonds, eggs, walnuts, cashews, coconut, hazelnuts, pecans, peanuts (Rev. 123021). TASTES LIKE CRAP! The interesting thing, however, is after all of this time looking I can't find a single photo of the packaging with the old or new ingredients. Neither the photos on the See's or Amazon's websites show the ingredients. The ingredients listed on the See's website differ from the current packaging. Buyer BEWARE, if you purchase See's candies you are now buying a much inferior product for the same or more money. Happy Holidays!

I bought my father, who loves See's chocolates, a two pound box online, for his birthday. Not knowing his favorites, I bought assorted chocolates. It turns out his favorites are cremes and to our disappointment, there wasn't one cream filled chocolate in the whole box! Nuts, nuts, nuts! Caramels and nuts only. I wouldn't call that an assortment. That being said, their customer service is excellent! They reached out immediately with a response and an offer. Thank you See's :D

I really think you should make different flavors of sugar free suckers. Right now you only have one flavor and I think they would see great! Thanks Penny

I placed two orders recently. Unbeknownst to me, one of them was cancelled by See’s. I only learned about this when I called them to make an enquiry regarding the strange empty status notice shown against my first order in the Orders section on my online account. To resolve the issue, I was advised to get in touch (via email only) with the See’s Finance team and to give them my phone number so they could call me. I did so but received zero response, not even an auto acknowledgement of my email, and I never received a callback. I was under time pressure as I needed to receive my order before travelling overseas, and so with this in mind, I placed my orders over two weeks in advance of my travel date. I followed up multiple times with the Finance Team and also via the Feedback portal on the website and phone calls. Nothing worked, no response, no solution and time was ticking away. Out of pure frustration I ended up on Trustpilot and saw that Linda from See’s was at least responding to customer’s concerns, in a positive and patient manner. So I contacted Linda directly, and although she was on leave, I redirected my enquiry to the alternative contact details provided in her out-of-office message. In the meantime, I gave up waiting for Finance to get back to me and went ahead and placed a new order for the items that had been cancelled, but I had to pay express shipping charges so that I received our package before travel. As luck would have it, the only way I could avail of express shipping was to order a warm-weather-sensitive item (which I did not want...however…I did so). I relayed all this in my messages to Diane and her colleagues. Now although I never received a direct reply from Diane or her colleagues, action did happen, and I promptly received a notice of refund for both the express shipping charges and the chocolate that I really didn’t want or need! So all-in-all, the online follow-up experience I had was pretty frustrating but the eventual outcome was good. I had zero problems with the other orders and we all are delighted with our Lollypops & Brittle! So, when there are no issues, ordering online from See’s is great, but when something does go wrong, be prepared for some time-consuming hassle, and if you are directed to contact Finance, forget it / just reach out to Diane and the team to swiftly resolve your issue behind the scenes!