See's CandiesReviews of sees.com

Worst ever website. Could not place a custom box order. Several attempts. They shouldn't have removed my favorites. My whole family has been buying their candy for decades but they lost me as of today. Guess they didn't need my $60!!! for 2 lbs. Outrageous prices!!

I ordered 60.00 worth of product on Jan. 18 and was delivered on Jan 26. The box of Dark Assorted chocolates were outdated. I had only until Feb. 16 to throw out the expensive box of chocolates. They use the Julian Calendar method to do inventory and keep product up to date. Well whoever picked out this product never once checked to see if it was good enough for a Valentine Gift, nor do they even car.

I am not only disappointed you sent me the wrong Bordeaux with a light colored filling instead of the brown sugar darker filling, but I am angry you had the gumption to do it. For years we have enjoyed your quality and integrity. No Longer.

After 35 years as a customer I made a mistake in my order and spoke with Samantha who said YOU ORDER ON LINE IT IS FINAL it isn't even scheduled to be delivered until Feb 12 2021 There is NOTHING on the site that mentions that they refuse to cancel an order People need to be aware of this The order contained NUTS that the receiving party is highly allergic to So sad I will never buy again my company would buy at least 30 lbs for clients for Christmas

I don't usually write bad reviews, but I am so utterly disappointed with See's that I absolutely cannot stay silent. The customer service is atrocious. This is now the second time that I have had issues with a delivery. On the first incident, I had ordered a custom box at full price (approximately $35). I received an email with confirmation of my order and an ETA for delivery. I was given a range of dates in which I would receive my order. I waited patiently for my delivery to arrive, until finally the last day for the ETA on my order came and went - I was given zero notification as to whether my ETA had changed, or if my order was cancelled. Only after I called customer service was I told that my order hadn't even been shipped yet. I was told by the customer service representative that I could not have a refund, and he could do nothing for me. I had to just wait and hope that I would receive my order. After speaking to customer service, I emailed feedback to See's in a private message, detailing my experience, and explaining why I was upset. A professional company would at the very least offer a discount on the full priced order that couldn't even be guaranteed. Approximately a week later, I was relieved to receive my order. I also received a response from my message to See's. I was appreciative to hear back that my concerns were taken seriously, and the issue would be investigated from their end, to see what went wrong. The customer service representative wrote that they would like to offer me a $25 gift card for the inconvenience I had experienced, and to try to restore my faith in the company. I responded that I very much appreciated their response, and that I'd definitely be happy to accept the gift card - I could use it on a new order, as I'm sure they would do better the second time around. However, I never received a response from that customer service agent, after multiple attempts at following up. I can only assume that they respond to a select few feedback emails and either do not want to take the responsibility to follow up, or do not care about their customers. Or both. Regardless of not receiving a response from customer service, I decided I would give See's another shot, and I went ahead and placed another full priced order. This was almost two weeks ago, and my order still has but been shipped. I have not received any notification as to why. So unfortunately this appears to be the new standardized process for See's. The serious lack of communication from the company that accepts full payments from customers and then either does not deliver or falls short of the promised service, is very concerning. I am seriously concerned that See's has stolen the money I paid for my order. I am shocked and very upset at the lack of professionalism from a company that my family has given our business to for generations. I used to recommend See's to everyone, but I cannot do that anymore in good faith. Please, save yourself a headache and take your business elsewhere.

Worst over the phone customer service & the shipping service they chose, OnTrac, is also absolutely terrible. OnTrac kept my package and never called me back after the 12 hours were up. I had to call them back only to be told I had to wait even LONGER for my package than what I was promised and the facility they held my package in was further away from where I live, when there were closer facilities. Cancelled for pick-up. When refunding from See's, they kept me on hold on the line for 20+ minutes and when they did answer, I let them know about the refund I would be putting on, but they put me back on hold for more than 4 minutes at least, so it was on and off like that for almost an hour. Of all the years I've ordered from See's, this is the first time I've ever been unsatisfied with them. I'd rather go into a local shop from now on.

Ordered over 125$ candy on December 14th ( 4 Christmas presents) Said would get there by Christmas. Sent Sees email inquiring and complaining about the late shipment to this day I have not heard anything. I checked today 1/5/2021and they have now created a shipping label. Candy has not been shipped. Sees candies are the best but after this, myself my family and anybody that will listen are done with these people. No more money for you fools!

Not happy with this company. I ordered a present for my sister on the Dec. 20th and the website said it would be delivered on December 29th. It is now 1/4/21 and my sister still has not received her candy. I emailed the company a few days ago and never got a reply back. Of course, I keep checking the tracking number to see where the candy is. This is way too much hassle for candy that is okay, but not great.