See's CandiesReviews of sees.com

Ridiculous I ordered a basic pre-boxed combo on Dec. 15 for delivery in Morgan Hill, California. I was promised delivery Dec. 18-24. Come Jan. 8 -- still not delivered! Jan. 20, a month later, gave up . . . in February, they couldn't figure out what happened and canceled the order. Tracking history shows the order didn't leave Compton for more than a week. Then it was sent to Fremont (a relatively short distance from destination) three times, including Dec. 23, Dec. 29 and then sat there for a week in early January, and in between was sent to Sacramento Dec. 24, again in Sacramento Dec. 30, and then Redding (250 miles north!) Dec. 30, then back to Sacramento, and then again to Fremont. This is an idiotic delivery service you have and you have totally spoiled my mom's Christmas, New Year's and 94th birthday!! I called the Service Line at See's three times. Was promised delivery the next day each time. I then called the delivery company and they couldn't explain anything. My ensuing phone calls to both resulted in no action; Then, on another call, they suggested to try explaining it in a note (again). I never received an email response to three email requests to their help and service division. Ten days later, I get a call that they are going to give me a gift certificate for my troubles. It's been three weeks and guess what? No gift certificate by mail, and no note of it in my online account, no email. Terrible on all fronts. Accounting in Compton, Ontrac delivery out of Hayward, Service out of Compton. How do you stay in business? Would rate it Zero Stars, or Negative 5 Stars, since I have spent a lot of time and received absolutely zilch, not one, if possible. As a 30-year customer, I am done with you.

In January, I ordered a large box of Valentine candy to be delivered Feb 13. One week AFTER Valentine's Day, it was delivered. Called customer services and they refunded my money. No apology. As if they are so used to this issue, they don't even put up a defense. Also, to be honest, the candy just isn't that great. Waxy chocolate and over-sweet fillings. Similar to the quality you'd buy at a drug store. Never again.

Screwed up my Christmas order. Never could get through on phone, sent 3 emails in December and in February I got a letter from their President and CEO saying sorry. That’s it. I responded and was told I would get a $25 gift certificate. Never got it. When I questioned them, they told me it was an email certificate and to check my spam. I actually check my spam every day, no certificate. They said they would resend. Nothing. What a bunch of BS! Their customer service sucks considering their prices. I have used them for Christmas gifts for several years, no more! I’m sure there are other companies out there with just as good of chocolate at that price and much better customer service. Whitley peanuts has some really good chocolate covered nuts and peanut brittle, and they ship free!

Ordered 3lbs of Sees for my 86 year old mother for valentines day. Paid a premium to get it three days before valentines day and they delivered it 1 day later. I had to go out and by another box Valentines Day and had to spend more money. Sees offered to cover the shipping - shame on you. I am a former loyal customer

Looking at Feedback guess I’m not the only one who clearly sees that sees has lost their way. Terribly packed and warm to the touch and definitely not worth $60

I’ve purchased thousands of dollars in Sees over the years for friends and family. I recently went into Sees to buy gifts. The worker behind the counter told me she wouldn’t serve me with my face shield. They are lucky I even walked in with that. They will not dictate what kind of face coverings to wear. They lost a great customer. I will not be back.

I have been buying Sees Candies every Valentine and Easter for the office staff for over 20 years. Usually there was a $5 coupon in the local papers for buying $40 worth of See's Candies. This year there was no coupon in the papers, however in the email See's sent on Jan 29th there was a notice to buy $60 online and pick up in the store to get either a $5 coupon or a can of gummy hearts ($7). There was no expiration date on the email for the $5 coupon or the can of gummy hearts. I purchase 3X $60 worth of Sees on Feb 7 did not receive the $15. I was told the promotion ended on Feb 6.

Horrible customer service. The customer service is absolutely horrible! I have been ordering from them for over ten years, sending multiple gifts to my relatives and spending hundreds of dollars for Christmas, birthday gifts and myself. Over the years, the order takes have been extremely rude, unprofessional, with some of them hanging up on me. When you ask to speak to a manager, most of the time they just past the phone to their co-workers. But the straw that broke the camels’ back was when I’d order four large boxes of chocolates the day before Black Friday (because I wanted to beat the rush), only to find that they had reduced the price by $5 for each box. When I called back, they refused to let me speak to the manager. After 5 phone calls, I finally reached the manager and ask for a price adjustment because I had just order the chocolates a day before the sale. The manager refused a refund, but offer a gift certificate in place, to be used the following year. In short, it is very hard to get customer service from this company, and when you do it is either real bad or incompetent. See’s Chocolate does not have a customer service department, rather it should be more aptly named “Customer Dis-Service” department. I will never order from this company again.