See's Candies official online chocolate shop offering delicious chocolate gifts & candy treats for all occasions. Order a box of your favorites today! See's Candies
See's Candies (sees.com) has 328 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
sees.com
Website
sees.com
Category
Candy & Chocolate
Location
South San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 61% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Approached the counter. White male cashier had just rung up someone else and as soon a customer walked away he turned his back to me. I said excuse me sir. He turned around and yelled what. I asked for a sample candy and he threw it at me an turned his back. I’ll never return to this blatantly racist store.
Response from See's CandiesNov 21, 2021
Hello,
Our sincere apologies for this disappointing experience. We would like to have our District Sales Manager reach out to you so we can obtain more information and work with you to make things right for you. Please email me with your contact information. We look forward to renewing your good feelings about See’s Candies.
Looking forward to hearing from you soon.
Johnnie Woods
[email protected]
AV
A Very Unamused T.
Apparently Sees uses a 'Seer' to determine when things will get delivered.
Apparently, in some sort of fairytale land, my order is being delivered right now. What is the funniest thing about this is that yesterday, am, the tracking app on Sees claimed that my order was already here, with a date of Wednesday October 27. I'd like to post a screen shot of what I saw yesterday morning here:
But, it seems, I can't which is incredibly useful for Sees! Honestly, seeing a fortune telling delivery...what, there was a Ouija Board or crystal ball involved?
Response from See's CandiesOct 28, 2021
Hello Theresa,
Thank you again for taking the time to reach out to us about the confusion caused when you accessed the UPS tracking app to check status of your order. Per our phone conversation just now, we are pleased to hear that your order did arrive on schedule on 10-27-21 at 7:29pm.
We appreciate your loyalty to See's Candies and look forward to serving you again soon.
Best regards,
SEE'S CANDY SHOPS, INC.
Johnnie Woods
Director, Customer Experience
20600 S Alameda Street
Carson, CA 90810
310-604-6225
[email protected]
LR
LRCLeonna
Problems ordering
I tried to buy some Father's Day gifts from See's candy today and their credit card system kept saying there was a problem processing, so I called and tried to place my order and the same issues was happening. I used 3 different cards and none of them worked. I called my bank everything on their end was fine. I did notice that the credit card information form on their website already had an expiration date, which was weird. I tried to put in my expiration date and it seemed like it took it, but my bank stated that they were notified of the purchase because the expiration date was wrong. One of the two See's candy representatives I spoke to gave me the email to the finance department. I have emailed them and haven't gotten a reply, not even an email stating they received my email.
Response from See's CandiesJun 19, 2021
Hi LRCLeonna,
Thank you for providing your contact information. Unfortunately, we have been unsuccessful in trying to reach you. We apologize for the problem encountered trying to place an order for Father's Day.
We welcome the opportunity to renew your good feelings about See's Candies and would like to provide you with a $25 gift card to use towards a future purchase. If this is acceptable, please reach out to me directly. I can be reached via email at [email protected] or by telephone at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies and hope to have the pleasure of serving you in the future.
Diane Ihrig
See's Candies, Inc.
KM
Katrina M.
I ordered on April 29th 2021 and I left…
I ordered on April 29th 2021 and I left a voicemail twice with my confirmation number and I have yet to hear from them I feel like I have been ripped off and they claim that their product ships in a couple of days well I have yet to receive my product my have my money and I have no products
Response from See's CandiesMay 26, 2021
Hi Katrina Marks,
Thank you for reaching out to us regarding your recent order. We're so sorry to hear the order was not received and your messages were not responded to. Please provide the order # so I can further assist you. We are happy to replace the candy or provide a gift card to use at a later time.
I am happy to speak with you about this or you can email me the information. My email is [email protected] or I can be reached by telephone at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
I hope to hear from you soon.
Diane Ihrig
See's Candies Inc.
BW
Bee W.
What is the strange obsession with See’s in California?
What is the strange obsession with See’s around here? Ever since I moved to California, I could expect gifts of See’s candy at every Christmas, Mother’s Day, you name it. I should be grateful, right? Free chocolate, not cheap, gifts by people just trying to be nice and give what they think is a favorite treat.
Except that the stuff is absolutely terrible! Weird, unappetizing boxed chocolates that taste cheap and lollies with good flavors but made in such an awkward shape that you can barely eat it without drooling.
We got a simple milk chocolate bar this year for Mother’s Day at my church. It was very kind of them, must have cost a lot for so many. I tried eating it, thinking maybe I just didn’t care for the particular flavors I’d had in the past and that a simple bar of chocolate would be okay. It wasn’t. It tasted freaking weird, sickly sweet, and like something odd had been added that I couldn’t identify. I asked my kids if they wanted the rest. They ate it but even the youngest agreed that it was terrible.
Seriously, we have Trader Joe’s and Godiva, Lindt and Ghirardelli. There’s no excuse for buying See’s anymore with so many good chocolates out there.
Response from See's CandiesMay 19, 2021
Hi Bee Whistler,
Thank you for reaching out to let us know of your disappointment with our products. We wish to assure you that we have not changed the recipes of our candies. Our basic goal is to produce the best possible candy in the United States. We have never compromised in any way the quality of our product and we continue to use the same highest grades of ingredients in our candies.
I'm not totally clear from your comment but it sounds like maybe you have yet to find a See's product that you enjoy. We offer other confections in addition to our delicious chocolates and gourmet lollypops. The lollypops you noted as having good flavor are also offered as Little Pops, individually wrapped hard candies - little drops of lollypops. Have you tried See's Peanut Brittle? Oh my goodness! I can't imagine anyone being disappointed with a box of See's Peanut Brittle. We also offer Maple Cashew Brittle, Sour Chews, Fruit Medallions, Fancy Mixed Nuts and more. If you are interested in trying one of our other items we would be happy to send you something, with our compliments. If this is of interest to you, please reach out to me directly at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am - 4:30pm PST.
We appreciate your interest in See's Candies and hope to hear from you soon.
Diane Ihrig
See's Candies, Inc.
RO
Rosie
Fraud My Foundation participated in their…
My Foundation participated in their Easter ‘yummy fundraiser’ . What a joke. We were promised our profit checks 10-14 days after it ended. It has been almost a month. Emailed them twice and now they refer me to another department which has totally ignored my emails. My customers paid up front when orders were placed . Never again Sees.
Response from See's CandiesMay 14, 2021
Hi Rosie,
Thank you for reaching out to us regarding the delay with your organization's profit check. We are happy to hear it was finally received. We appreciate you allowing us the opportunity to renew your good feelings about See's Candies.
We know you have many options when it comes to selecting your fundraising partners and are grateful to have been chosen as your partner this year. We wish you and your organization all the best with your fundraising efforts. If we may be of further assistance, please let us know.
Diane Ihrig
See's Candies, Inc.
SW
Sandra W.
Fraudulent See's gift card
In late 2017 I purchased See's gift cards in Costco. I did not use them for quite a while since in 2018 I moved and they closed their nearby store. Recently tried to use it at a newly opened location about 20 miles away in Manteca and was told it was zero balance. I did not accept that and pursued contacting them. They looked up the purchase record and said I made 3 purchases in San Bernadino where I have never been. I wrote them that it is fraudulent and impossible for me to have made those purchases. I am waiting to hear back but so far no satisfaction. I will also say the candy I got in Manteca (I paid cash for that) was not very fresh. Maybe the pandemic is responsible?
Response from See's CandiesApr 8, 2021
Hi Sandra Wayne,
Thank you for responding to my email. We appreciate the opportunity to work with you to ensure you are completely satisfied with the gift card resolution as well as a replacement for the unsatisfactory candy purchased in Manteca.
We have arranged for 2-$25 gift cards to be mailed to you. If we may be of further assistance, please let us know.
We value your business and look forward to serving you again soon.
Diane Ihrig
See's Candies, Inc.
JE
Jean
Not what it use to be
Not what it use to be. I now see corn syrup in ingredients. They are still charging the same for a much inferior product. I won’t be back and I am
So sad. Another part of our culture in decline. Something new and pure and worth the price will replace it; for sure. I will wait
Response from See's CandiesApr 9, 2021
Hi Jean,
At See's we produce several different types of chocolate confections. To produce products with the desired sweetness and texture we use cane and beet sugar and/or corn syrup. We do not add high fructose corn syrup to our products however the cherries that we buy do contain a small amount.
We continue to use recipes first developed by Mary See and corn syrup has been used as an ingredient since See's Candies was founded in 1921. We appreciate your feedback regarding the use of corn syrup and will forward your comments to our Director of Product Development and Executive Board for further review. Customer comments play a very important part in our decision-making.
If you would like to receive a list of items that do not contain corn syrup, please let me know. You can email me at [email protected] or I can be reached at 800-789-7337, ext. 5220. Our office hours Monday through Friday are 8:30am to 4:30pm PST.
We appreciate your interest in See's Candies and look forward to serving you soon.
Diane Ihrig
See's Candies, Inc.
