See's CandiesReviews of sees.com

Response from See's CandiesNov 16, 2023

Hello, Thank you so much for your valuable feedback. We are so sorry to hear that you, your friends and family did not enjoy the box of See's Candies you recently purchased. We would truly appreciate the opportunity to make things right for you. We have not changed our recipes or the quality of the ingredients we use to make our delicious products so we are at a loss to understand what might have happened to the candy before you purchased it. We have reached out through Trust Pilot to obtain your contact information. We do hope you will allow us to work directly with you to renew your good feelings about See's Candies. We hope to hear from you again soon. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesAug 3, 2023

Hello, We are so sorry to hear that you did not enjoy the box of candy you were gifted as a graduation gift. If you still have the box, and it is convenient for you to return it to any of our See's owned and operated shops, we will be happy to replace it with an assortment we hope you will enjoy. If it is not convenient to return it to a shop or you no longer have the box, please provide your contact information so we can reach out to you to make things right for you. See's Candies has been in business for more than 102 years and we pride ourselves on making the best candy on the planet. We use only the highest quality ingredients and take our motto Quality Without Compromise very seriously. We look forward to working with you to renew your good feelings about See's Candies. We hope to hear from you again soon. Congratulations too on your recent graduation! Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesJun 25, 2023

Hello Donnie, We are sincerely sorry that we have not been able to successfully renew your good feelings about See's Candies and our product quality. We truly value your feedback and have worked hard to ensure that we are consistently sending you the highest quality products with service to match. We respect your decision and just want to you to know that we are here to serve you in the future should you change your mind and want to try our Milk Bordeaux again in the future. As you requested, we have provided a full refund for your last purchase. Sweet regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesApr 13, 2023

Hello Jana Tostrude, Thank you for your valuable feedback. We sincerely apologize for the very unpleasant experience you had in our See's Candy shop in Novato, CA (Vintage Oaks Mall). We have reached out through Trust Pilot to request your direct contact information. We hope to have the opportunity to work hard to renew your good feelings about See's. Customer feedback is a gift as it truly gives us the opportunity to continually improve our products and our service. We hope to hear from you again soon and look forward to working hard to restore your confidence in our products and our service. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesApr 10, 2023

Hello Mark, Thank you for your valuable feedback. We sincerely apologize for the problem with your recent order. We are reaching out to you to obtain your direct contact information so we can determine how we can make things right for you. We hope to hear from you again soon. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesApr 10, 2023

Hello Phyllis, Thank you for sharing our valuable feedback. We are so sorry to hear that you were disappointed in your last experience with See's Candy. We can assure you that we have not changed any of our recipes or the quality of the raw materials and ingredients we use to make our products. Since 1921 See's has been 100% committed to manufacturing the finest confections available. Quality Without Compromise in all we do is our motto and we have no plans to do change that. We have reached out to you for your direct contact information and hope to have the opportunity to work with you directly to make things right for you. We value your business and hope to hear from you again soon. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesApr 2, 2023

Hello Alyssa, Thank you for reaching out to us about your disappointing experience with the order you placed on sees.com. We guarantee your satisfaction and will be happy to replace the candy. As we have for more than 100 years, we manufacture all of our products without added preservatives. Products have very specific shelf life guidelines and are never held in our warehouse for extended periods of time. Based on your description of the candy we think it may have been damaged in transit due to temperature changes. We sincerely apologize for the disappointing experience you had with our products. We appreciate the opportunity to renew your good feelings about See's Candy and hope to hear from you again soon so we can work hard to make things right for you. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]

Response from See's CandiesMar 23, 2023

Hello CL, Thank you for letting us know of your disappointing experience at our See's Candy shop in Phoenix, AZ (East Camelback). We sincerely apologize and want to reach out to you directly to see how we can make things right for you. We have requested your direct contact information through Trust Pilot so our District Sales Manager, who oversees this shop, can reach out to you to personally apologize for the disappointing experience and work hard to restore your confidence in our service. We hope to hear from you again soon. Best regards, SEE'S CANDY SHOPS, INC. Johnnie Woods Customer Experience [email protected]