Jeff T.
Revised my review to 4 stars.
I am revising my rating to 4-stars after speaking with the Owner about my situation. Appears that the huge delay in shipping, and eventually non delivery of the item completely was due to the bankruptcy filing by Yellow Freight. I guess you could say that my timing was terrible. While the communication on their end about what was really happening could have been much more transparent, the owner promptly issued me a refund. (Previous Post) I ordered a very expensive Crate and Barrel chair that had been discontinued. Upon my initial contact with the Bot (Allie) she was very helpful and responsive, letting me know that she had located the chair in Florida and she would let me know the shipping costs to California. She promptly got back to me with a shipping cost which I agreed to and paid in full for the chair and delivery. This was on June 1, 2023. Within days I was informed via email that my chair would be delivered on June 15-22. I thought, Wow that’s pretty fast. I now sit in mid August and I have no chair. In early July I told it was a shipping problem, lost in Atlanta, then I was told it was in Phoenix and would be arriving soon. I called Yellow Freight through the tracking number I had been given. I was told by them that the chair was NOT in Pheonix and they could not locate it so it should be considered lost and I should contact the seller. Well that’s impossible. Allie returned a couple of my online posts and told me that the chair was not lost and they will find it. A month later and now nobody will return my posts or give me a refund, which I’ve asked for. This may be a legit site, but just be aware that if you have any problems you don’t have a person to deal with.