X
SCAMMED
I ordered a coffee table recently and received an order confirmation. Everything seemed fine until almost 2 weeks later they cancel my order. They didn't tell me this at all, I had to check on the status of my order with support to see what happened. They tell me my card didn't process, but I spoke with AMEX and they said it was no issue on their side. It must have been Seeded that canceled. When I ask them to reprocess the order, they tell me that now I'll have to pay more because the item is no longer on sale...So they are starting sales and letting you order, but then cancel your order and make you pay full price when you reorder. This must be illegal. I have all receipts and I'm submitting a complaint with the BBB. My friend's law firm takes cases like this and he said they will pursue when we establish a pattern. Please reach out to me if you've had a similar experience with them. UPDATE: I received an absolutely unhinged call from the CEO of Seeded after I submitted this review. They went into my personal order info to get my phone number. I really don't feel comfortable now that a crazy guy has all my personal info including address. Scary stuff and now I have to call the police.
Response from SeededNov 12, 2024
A message from the Seeded CEO: This review is not based on a genuine experience and is a misrepresentation of facts. Unfortunately, TrustPilot chose to respond to this incredulous review by simply deactivating the account associated with the review while refusing to take down the review from our page. Notice that the reviewer user name simply states "X" and the user icon is listed as "TP" which stands for TrustPilot. Unfortunately, TrustPilot continues to leave a factually inaccurate review standing because of their own rigid protocols and inability to address cases within the context of the situation. As the CEO of Seeded, I am fully committed to ensuring a positive and satisfactory experience for every customer of ours and take every measure possible to make sure that we stand by our commitment to you.



