anneken
Good experience, needs more robust tracking experience
I was really impressed wit LazySuzy! I wasn't able to purchase the item I wanted directly from West Elm and so I was delighted to find it on LazySuzy. My only complaint is that there is no detailed shipping information in order tracking interfaces and my order actually came much sooner than I expected. I did receive a shipping confirmation after being told the item was on backorder til May 2022, but accidentally deleted the email, so I had to check with customer service to schedule my furniture drop off.
Response from SeededJan 17, 2022
Thank you for your feedback! We typically share tracking numbers for parcel shipping items but in this case your item was being delivered by our local delivery service which doesn't come with a tracking system. Rest assured we will share tracking information anytime the shipping is served via UPS / FedEx, etc. Thank you!