Securus Contact SystemsSecurus Contact Systems knows people. Our innovative proprietary technology and live receptionists will helpyour business grow and succeed. SCS creates exceptional connections with your customers and trustworthyimpressions with each interaction.
Securus Contact Systems (securuscontactsystems.com) has 237 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 177 reviews with 5 stars · Clear filters
Rector B.
We moved our afterhours calls to Securus in order to align with our central office and am so happy to have found a company that truly knows about customer service. They have called us on numerous occasions to make sure we are happy with how everything is being handled and to make sure their records are correct.
Arthur D.
Absolute necessity if you own a Service Company. I will not answer the phone if I am face to face with a Customer but SECURUS always does. My Customers think they are speaking with someone in my office. Outstanding interaction with my Customers!
Response from Securus Contact SystemsNov 28, 2020
Hello Arthur! Thank you for taking the time to share your experience with us! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Please let us know what we can do for you in the future!
Thomas P.
I get a compliment at least once a week from a customer about how professional and efficient whoever they spoke to was when they called in for the first time. The answering staff at securest does a fantastic job at representing us, they take a huge burden off of me and allow me to work efficiently; I couldn’t be happier.
Response from Securus Contact SystemsNov 25, 2020
Hello Thomas! Thank you for your amazing feedback! We are so happy to hear from clients, like you, in regards to how we are doing! Please reach out if you are ever have any concerns or questions!! Have a wonderful Holiday!
David M.
We are very happy with the answering service. Setup was seamless and calls were coming in via text pre-screened for faster follow up.
Response from Securus Contact SystemsNov 24, 2020
Hello David, We are grateful that you have taken the time to review our services! Feedback , like yours, is very important! Please do not hesitate to let us know if you ever have any questions or concerns! Have a wonderful day!
T. G.
Abby has been a great help and always staying on top of things to ensure our clients that call through are always treated kindly
Response from Securus Contact SystemsNov 24, 2020
Hello! Thank you, so very much, for taking the time to review our services! Abby is an amazing asset to our team and we love hearing feedback, like yours! We appreciate your business, and please reach out if you ever have any questions or concerns! Thank you, again!
Chris E.
Wish I would have hired this company a long time ago, Don’t miss calls anyone, Very professional.
Response from Securus Contact SystemsNov 17, 2020
Hello Chris! We appreciate you , taking the time, to give us your feedback! Please let us know if you ever have any questions or concerns!
Casey R.
Great customer service. We enjoy working with the account handler, Jennifer. -Servpro of Columbus
Response from Securus Contact SystemsNov 12, 2020
Hello Casey! Thank you for taking the time to leave us a review. It has been a pleasure working with your company, and your customers. We appreciate you and your business!
Chris C.
Absolutely outstanding company. From the sales process to the onboarding process to the support, they are honestly a STAND UP company with a staff that goes above and beyond and really pays attention to detail. I have worked with many companies in my life but everyone who works here seems to really enjoy it and it shows. I could not be happier with the way things are going with them, A+++++++++++
Response from Securus Contact SystemsNov 12, 2020
Hello Chris! We are so grateful that you left us such an awesome review of our services! You have been a pleasure to work with, and we look forward to providing you and your customers the very best time and dedication deserved! We appreciate you!