Securus Contact SystemsSecurus Contact Systems knows people. Our innovative proprietary technology and live receptionists will helpyour business grow and succeed. SCS creates exceptional connections with your customers and trustworthyimpressions with each interaction.
Securus Contact Systems (securuscontactsystems.com) has 237 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sales & Marketing · Wilmington, Delaware
Excellent
Sales & Marketing · Walnut, California
Excellent
Sales & Marketing · Minneapolis, Minnesota
Excellent
Sales & Marketing · New York, New York
Excellent
Showing 177 reviews with 5 stars · Clear filters
Gabriel Sanchez Blackbelt C.
Top notch professional service for the price. Highly recommend.
Response from Securus Contact SystemsMar 15, 2021
We're pleased to know that your experience with us was a good one, Gabriel! Thank you for entrusting us with the care of your customers, and for taking a moment to recommend us to others. Your kind works are greatly appreciated!
H I.
Securus contact systems team is very helpful during our day and after work. They helped me nab a big job that would have gotten away from us this past weekend.
Response from Securus Contact SystemsMar 10, 2021
We are incredibly grateful that you took the time out to leave us this note. Our company puts customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.
Shelley N.
We've been customers for several years and are very happy with the service we receive from Securus. We've had customers tell us they didn't know the person taking their message wasn't in our office! Customer service is on point and always quick to respond. Each time we've asked for a solution Securus has delivered!
Response from Securus Contact SystemsMar 9, 2021
Thank you for your very kind review, Shelley! We are pleased to know that we are able to provide you amazing services! Please let us know if you ever need anything in the future! We are here, when you need us!
Tina A.
We own our own business, and get calls constantly- this helps relieve a lot of the stress from answering every call right away, and the text feature (letting you know who called, why, and where to call back) has been a legit lifesaver for our team. It also cuts back on the bs callers who wanna call but don't want to leave a message (seriously annoying AF). When there have been service hiccups, the "customer happiness" team has been kick ass at making sure all is made right, so gotta give them mad props for how much I (politely) bitched them out and they patiently worked through the issues (dude named Tim has been so chill & efficient- 'ppreciate that combo). Yeah I guess I dig Securus.
Response from Securus Contact SystemsMar 3, 2021
Hello Tina! We appreciate your amazing review! Tim is a great part of our team and we are so happy that he was able to assist you though the issues and concerns you experienced. If you ever need anything, please do not hesitate to reach out to us! Again, thank you for taking the time to give us your feedback!
Kristi Harpole V.
Securus Contact Systems has been a valuable resource for us...our own 24x7 customer service agent. We are in the roofing & construction business and when a storm hits our area our calls can go from 7 spam calls, 2 customer calls and a sales call to 100+ customers all calling in at once to be "at the front of the line" to get their roof patched or property secured before the storm/rain comes back through. I never worry about missing a call because our own "phone fairy" is available to grab it for us.
Response from Securus Contact SystemsMar 3, 2021
Hello Kristi! Thank you for your detailed and amazing review! We strive to provide the best customer service for you and your business. We love to hear the amazing feedback! Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns.
Charlie C.
Securus did a wonderful job dealing with our clients. They were a great attribute to our team and growing our business. They handled all situations with clientele with grace. I would recommend them to any business!
Response from Securus Contact SystemsMar 3, 2021
Hello Charlie. We are so grateful that you took the time to leave us with your feedback. We wish you the very best in the future, and we also hope that you will consider us again if you have the opportunity to do so. Wishing you the best - The Securus Team.
Paula
We have used Securus for our resort and they are doing a great job.
Response from Securus Contact SystemsMar 3, 2021
Hello Paula. We are very grateful that you appreciate our services! Please let us know if you ever have any concerns in the future! We are here to help!
Tony H.
Great company great to be their when you need time to be able to take time with customers and have secure take notes and you get back with your other valued customers in time Thanks Tony
Response from Securus Contact SystemsMar 3, 2021
Thank you for your very kind review, Tony!! We are happy to hear that our customers feel taken care of.