Securus Contact SystemsReviews of securuscontactsystems.com

This company cost me $17K in sales because they did not notify me of calls. I would have been better using my Voicemail. We got several calls that they incorrectly marked as solicitors and they didn't send us any messages about them. I later found out these were potential clients and bc "we didn't call them back", they went with our competitor. We lost customer, money and they made us look bad as a company. When I called the Securus customer service team to let them know, they didn't care at all. This company does not support small businesses. Stay away.

I started this service, and near the end of the month, I had not used it one time, and decided it really wasn't for me, so I cancelled. They let me know, I would be charged for the next month anyway. With my company, I would issue a full refund for unused services, I don't expect that, but the additional month was unexpected. Make sure this is what you want.

This company ripped me off , I cancelled on November 3 rd , after 30 days charged me again , I called on dec 3 rd they said you account is cancelled. Its 2020 now Jan 3 rd they charged again. Funny thing is that they are say , conversation was never recorded about cancelation , but I got email saying its cancelled , and after 60 days they charged again . They also pretend they dont know you even after entering company name. They dont return calls when they promise either. This is all true, I swear to God . Do not give penny to this company please .

This company ripped me off. My account was never completely set up, and they never answered a single call for me. They did however bill me over $500, for services NOT rendered, and have refused to reimburse me. Don't do business with these guys.

So I had Secure Service for about 3 years and within those 3 years, I've had a lot of problems. I've had an appointment scheduled for the wrong day at the wrong time or for the wrong person. I've gotten a bad Google review based on scheduling, whoever answered the phone scheduling an appointment for the previous day. I went back and listen to a lot of the conversations and it all boils down to I believe inexperience. When you get secure service you're getting a hundred different people answering the phone for you so you never know what's going to happen. In the event that a customer calls back, they never know whom they spoke to previously. Anyhow after I got the last Google one-star review based on a missed appointment that never made it into my calendar I decided to go with someone else. When I talk to the Secure Sevice happiness department about the one-star Google review they basically said sorry and that was it. Once I canceled my secure service contract they decided that they were still going to Bill me for another month after I just canceled their service even though there was nothing to charge me for. One last thing in between, they up charged my cost per minute by half and I never noticed it, they just kind of threw that info in with a bill. If you made it to the bottom of this you might want to consider going with someone else.

I used this service for a year. They never handled a call from me, so I cancelled the service. Then they billed me a month later saying that they needed 30 days to cancel in writing. I emailed them 11/5/19 they billed me 12/5/19 that is 30 days. STAY AWAY!!!

I run several small companies and signed up with Steve at Securus because of a change in internal staffing. BE AWARE- if you don’t use the service you will still be charged the monthly fee. If you cancel, you will be charged In full for canceling. If this was an ethical company they would not charge for non-usage. I discontinued using the service in late May and they continued to charge my card until late November. I emailed the company today to cancel and their response was, we will continue to charge you until the contractual monthly end date. Nice work Steve, you sucked me into a good one. You should know this: Treat people fair and your company will grow, treat people like you’ve treated me and potentially lose 10 times the business because of a negative review. You can do better and should be doing better.

Canceled in writing on 8/20/2019, within 2 weeks of signing up, because their pricing is ridiculous (charge per minute instead of per call, which wasn't disclosed during the initial sales call). The last call they ever answered for me was on 8/19/19. On October 2, they charged me an additional $472.50 for September. I called several times, got the runaround. I emailed several times, no response. These folks have no integrity. Stay away.