Securus Contact SystemsReviews of securuscontactsystems.com

I have tried to cancel service due to call center not picking up phone rang over 20 times or more for an answer machine to say we be with you in just a moment, I'M PAYING FOR WHAT??? i COULD USE MY OWN VOICE MAIL FOR THAT.

Used to be great but now they overbill, do not answer calls, and are very expensive!!! STAY AWAY

Find a different company.... This is an answering service that doesn't answer all the calls. And when they do answer the calls there is a lot of misspelled words and incomplete information that is sent back.

Terrible. Missed calls, and the absolute worst is after bringing it to their attention they do not even bother to call you back.

The call team seems to be inexperienced and uneducated about the businesses they are taking call for. The customer happiness person actually hung up on me today. Very unprofessional. I do not recommend this company at all

Great sales team. They will make you feel good, comfortable, and will get your credit card information. But .... Worth Customer Service Ever! Especially Mikki from their "Customer Happiness" team. Absolutely non-professional and useless. Try to find another provider. ------- Update to reply: My credit card was charged $598 for a service that was never provided because it was never property setup up. When I called to set up the service my call was transferred to a "Customer Happiness" specialist Micky, the guy start fighting with me for $100 acting as a Debt Collector. What a joke! I was forced to cancel the service and to ask for refund. Wrong place. Wrong people. $600 out of packet paid. 0 service received. Bad experience. Be aware! But their reply call it a fair offer . :) WOW

This company called my place of business to tell us about their services, which is fine. But first, they lied to the receptionist and said they'd spoken with me recently (we record calls). When I got on the phone, I questioned that fact and was told they didn't tell the receptionist they'd spoken with me. Then, I pulled the phone number and tried to return the call. A lady answered, confused, and explained the number was her own personal cell phone and she hadn't called me. They called again (another number we have) about 10 minutes later and I spoke with the same rep again. I confronted him and he didn't deny it for a second. So they lie and spoof their numbers, which tells me 100% to NEVER deal with these folks. It's also telling that they don't allow reviews on Google or Facebook.

This Company does not care about its customer's companies. They cost me multiple thousands in revenue due to their incompetence and inability to follow the set protocol and/or actually send the messages from our potential customers to us during their after hours emergencies. Every time we brought up these issues to Securus, they did nothing about it to resolve the issues. We submitted many complaints and finally requested a credit due to the insane amount of money they had cost us in unsent messages, and their offer was to credit us $100. PSSHH! Are you kidding me?!?!?! They charge a lot more than their competitors and offer far worse service. Do yourself a favor and STAY AWAY!!!!!