Securus Contact SystemsReviews of securuscontactsystems.com

NEVER TRY THIS COMPANY. TOTALLY SACAM , THEY CHARGE ME $119 TODAY AND I DIDN'T HAVE MY LINE SET UP YET , HOW THEY GONNA CHARGE YOU FOR A SERVICE THAT YOU NEVER STARTED , THIS BAD 👎. I FINALLY GOT MY CODES 2 DAYS AGO FROM MY CELLPHONE CARRIER TO BE AVAILABLE TO FORWARD CALLS TO THEM , FOR MY SURPRISE, THEY CHARGE ME THE MONTH FEE , EVEN KNOWING, THAT I DIDN'T HAVE THE REQUIRED CODES FROM MY CARRIER. THEY TOLD ME THAT IM NO GOING TO GET MY MONEY BACK . YOU CAN KEEP IT. NP. PLEASE DO NOT MAKE BUSINESS WITH THIS LEGAL SCAMERS

RUN FROM THIS COMPANY.... They will say call "Customer Happiness" That's a freaking joke, no one is in that office, if I had a dollar for every message left I wouldn't be complaining... Over charged in May, no refund offered... I canceled service on 8/11/20 Emailed my cancelation as required... September 28 drafted my acct for $138 more than regular monthly charges with no explanation... Drafted my acct on 10/27/20 and said I had a past due balance... this is BS because each month it is paid automatically. RUN FROM THIS COMPANY!!! Save yourself the problems.

Do not sign up with these people! We got a significant rate increase with no notice and it seems impossible to cancel with them completely! The rate increase ended up totaling $700.00 in one month. When I called thinking I could at least get a credit, they wouldn't even consider it. Of course, I cancelled. Then I (idiotically) agreed to be charged a monthly fee to keep me at the old prices in case I ever decided to come back. Cancelling that completely has been a nightmare. I called to cancel and then kept getting charged. I called about that and was told "Oh, we need a letter with 30 days notice". I sent that in with an acknowledgement and 2 months later I get charged AGAIN! Unbelievable! Evidently refunding is not in their vocabulary.

This company never does what they say they will. They charged me per minute for contacting them when they said they don't. They lost me more business than they saved me if it just went to my voicemail. Don't get involved with them. For a phone answering service they have very poor phone answering skill.

A complete and total sham!!! Do not spend your money on this. I have emailed and tried to call, there is zero customer service. All you get is pre designed email back and a long wait on hold before they let you talk to a robot. Save your money and try a different company

Horrible customer service, expect your customers to have the patience to wait 20 rings to get an operator. If you change who the calls go to once a week, expect a major crash in the system. If you want to try and figure out the problem, call “customer happieness” and see if you can take waiting 20 minutes to get hung up on. Expect a call back? Plan on retirement first. Will they charge you by the second for trying to fix their problem? You bet, the longer they keep you holding the more they make!

They have taken my hard earned money and have not provided 1 answer. I have e-mailed my rep, the customer service department and called. No response. They are thieves, do not use them.

The first month was pretty good for what they offered but once it was time to pay they pretty much took me to the cleaners. They never once sent an email, text or call or even left a message that I was being charged $100's in overages. I have a business to take care of and we agreed on a plan... They didn't hold up on their end. Furthermore forget about them answering within 8 rings before/after business hours- That reason alone is partly why I choose this but probably lost business due to not getting my answering machine and not having them answer.