Secure The BagReviews of securethebag.com

Response from Secure The BagAug 21, 2023

Dear customer, We're sorry to hear about the frustrating experience you encountered during your trading. We understand the importance of reliable and accurate trading conditions, and I assure you that we take such issues seriously. Technical issues can sometimes occur, leading to discrepancies in trade execution and market movement perception. I'm sorry to hear about the frustrating experience you encountered during your trading. We understand the importance of reliable and accurate trading conditions, and I assure you that we take such issues seriously. Technical issues can sometimes occur, leading to discrepancies in trade execution and market movement perception. While occasional technical glitches can impact trading experiences, our team is actively working to ensure the best possible trading environment for our users. Your feedback is valuable to us, and we will use it to further improve our services and address any potential issues. If you have any specific concerns about your trading or would like to discuss this matter further, please feel free to reach out to our customer support team. We're here to assist you and provide any necessary information to resolve this situation. Your satisfaction and success are important to us, and we appreciate your understanding as we strive to enhance our services. Thank you for your patience and for choosing our prop firm. We remain committed to providing the best possible trading experience for all our users. Best regards, Secure The Bag Support Team

Response from Secure The BagAug 18, 2023

Dear Laron Powell, We apologize for the inconvenience you've faced. Please rest assured that the account credentials, along with detailed instructions on how to access the Dashboard, are sent to the email address you provided during the purchase. This email contains all the necessary information to log in and access your account. If you're having trouble finding this email or accessing your account through the Dashboard, we recommend reaching out to our dedicated customer support team. They are available 24/7 and can provide you with further assistance to ensure a smooth and seamless experience. You can contact our support team through our website at securethebag.com. We value your commitment and appreciate your patience. Please feel free to get in touch with our support team, and we will do our best to guide you through the process and get you started on your trading journey. Thank you for choosing SecureTheBag, and we look forward to assisting you further. Best regards, Secure The Bag Support Team

Response from Secure The BagAug 4, 2023

Dear League of Fine Gentleman, We sincerely apologize for the inconvenience you have experienced with Order #14577. We understand how concerning this situation may be for you, and we want to assure you that we are here to support you. Rest assured, the order is, in fact, cancelled, and the funds never reached our prop firm. Any temporary holds on the funds are typically done by your bank, and there should be no reason that hold doesn't fall off. It might be helpful to speak with a supervisor at your bank or a representative who specializes in these types of transactions to expedite the resolution. We value your trust in Secure the Bag, and we want to make this right for you. Please keep us up to date on this issue, and feel free to reach out to our support team directly at [email protected] if you have any further questions or need additional assistance. Again, we apologize for this situation and thank you for bringing it to our attention. We look forward to resolving this matter as quickly as possible. Sincerely, Secure The Bag Support Team

Response from Secure The BagJul 24, 2023

Dear Dust Duty, Thank you for taking the time to leave us a review and share your concerns. We take all feedback seriously and use it as an opportunity to learn and improve. Firstly, we are sorry to hear about your dissatisfaction with our company. It is never our intention to appear "money-grabbing", and we're committed to helping all of our clients succeed in their trading careers. Our priority is to support traders, like you, in achieving their trading goals. In regards to your account being breached without notice, we'd like to clarify that all actions taken are in strict compliance with the terms and conditions agreed upon at the beginning of your journey with us. We strive for transparency and fairness in all of our operations and would never intentionally create a situation of misunderstanding. About the trading periods, we would like to clarify that the change from 65 days to 100 days was not arbitrary. The decision was made with the goal of providing additional flexibility to our traders. The challenges associated with a 100-day trading period represent a completely unique product from the challenge with a 65-day period. We acknowledge your concerns about our customer service and apologize if you felt our team did not provide adequate support. We are always looking to improve and provide the best service possible. Your feedback helps us to do that. Wishing you all the best in your future trading endeavors. Best regards, Secure The Bag Support Team

Response from Secure The BagJul 10, 2023

Dear Duke Pe-Ge, Thank you for sharing your concerns and I'm truly sorry to hear about your disappointing experience. At Secure The Bag, we deeply value transparency, and we make every effort to ensure our practices are straightforward and in accordance with established trading rules. While I understand your frustration regarding the disabling of your account, our records indicate that the account in question had breached the 5% daily drawdown limit. The equity of your account was calculated at $101,511.25 on the prior day, and the limit was surpassed when the equity and balance decreased to $96,141.44. Please be aware that our risk management policies, including drawdown limits, are put in place to protect both our traders and our firm. This rule applies irrespective of whether the markets are open or closed. These measures are designed to minimize the potential for significant losses and maintain a healthy trading environment. I appreciate your feedback regarding our proposed solution. We did offer a 10% discount on a new challenge in recognition of your prior successes, and with the belief that you would overcome this setback. Our intention was never to give the impression of being dismissive or presumptive. However, we understand that this situation has caused you disappointment. We deeply regret any misunderstanding and are ready to discuss this further if you would like more clarification or if there are other ways we might be able to assist you. Our goal is always to provide a fair and supportive trading environment and we value your insights as we continually strive to improve. Best regards, Secure The Bag Support Team

Response from Secure The BagJul 6, 2023

Dear Bland, Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to address any issues raised by our traders. We understand that you feel the charts are displaying inaccurate information. As a prop firm, it is important to clarify that we do not control the charts directly. The market price action charts are provided by various data providers who have access to different information and feeds. These data/chart providers play a vital role in aggregating and delivering market data to traders on many different available platforms. While liquidity & data providers strive to ensure the accuracy and reliability of their charts, it is possible that there may be discrepancies or temporary irregularities in the data provided by the liquidity providers. These discrepancies can arise due to factors beyond our control, such as network latency, data transmission delays, or differences in market liquidity. We understand the frustration that can arise from observing irregularities in chart patterns. However, it is essential to remember that the forex market is highly dynamic and influenced by various market participants. Fluctuations in price action can occur due to market conditions, economic news, and other factors that impact supply and demand. If you have further information or specific instances to report, please contact our customer support team. We appreciate your cooperation in helping us identify and resolve any potential issues. Once again, we appreciate your feedback and will continue to make every effort to provide you with the best possible trading experience. Best regards, Secure The Bag Support Team

Response from Secure The BagJun 7, 2023

Dear Trevor Allen, We deeply regret to hear about your experience, and apologize for any misunderstanding. Currently, we accept most major credit and debit cards, as well as various cryptocurrencies. However, we do not support AMEX at the moment. We're sorry for any confusion this may have caused and understand how frustrating payment issues can be. We strongly recommend reaching out to your bank or financial institution to inquire about why the transaction failed to process. We are committed to continuously improving our payment systems and strive to offer a broad range of options for our traders. We take your feedback seriously and will use it to help us improve our services. Again, we apologize for any inconvenience this may have caused and appreciate your understanding. Best regards, Secure The Bag Support Team