Company claimed I had 2 different account under 2 different names trading 2 different instruments from same device. Totally impossible as I trade only gold on a dedicated server. Despite providing proof, it falls on deaf ears. What is more alarming is they say it happened on first day of funded, but I had first payout and now asking for second they refuse, then come up with this story and close my account. Utter disgrace and scamming. And before anyone goes to say I am one of those that have broken the rules and complaining. I have followed every single rule to the letter and trade same way all the time! Disgrace. I will look to take legal action and report this LLC to FCA.
DJ
Darius J.
This prop keeps rejecting my payment
This prop keeps rejecting my payment method. Tried several times. Will not be using this prop form anymore.
SA
SHELDON ALLEN G.
YOUR SITE KEEPS GIVING ME MT4 WHEN I…
YOUR SITE KEEPS GIVING ME MT4 WHEN I PAY FOR MT5 YOUR SUPPORT TEAM IS SLOW!!!!!!
Response from Secure The BagJan 4, 2024
Dear Sheldon,
I hope this message finds you well, although I'm truly sorry for the inconvenience you've faced recently.
We're sincerely apologetic for the mix-up regarding the MT4 and MT5 platforms upon your purchase. Your feedback regarding the delay in support response is duly noted, and we deeply regret any frustration this has caused.
Upon reviewing your account and the situation, I'm glad to confirm that your current simulated account is indeed set up on the MT5 platform, as per your preference.
We understand the importance of receiving the correct platform from the outset. To ensure this doesn't recur, our team is committed to enhancing our checkout process and product selection clarity. Additionally, if there are any discrepancies in the received platform, reaching out to our support team promptly will enable us to swiftly assist with eligible platform changes on the same day of inquiry, subject to the terms for platform adjustments.
We genuinely appreciate your understanding and patience in this matter. Your satisfaction is vital to us, and we're dedicated to providing a smoother and more efficient experience moving forward.
Should you have any further concerns or require assistance, please reach out to our support team, who will be more than happy to assist you promptly.
Thank you for your ongoing support, and we look forward to restoring your confidence in our services.
Warm regards,
Secure The Bag Support Team
JW
Jasmin W.
I purchased a challenge and I did not…
I purchased a challenge and I did not have an account nor logged in. I created an account and I am not able to access the challenge I just purchased
Response from Secure The BagJan 4, 2024
Dear Jasmin,
I hope this message finds you well.
I wanted to personally address the recent experience you had with us regarding your challenge purchase. Your feedback matters a great deal, and I sincerely apologize for any inconvenience caused by the delay in receiving your credentials.
Upon thorough review, it has come to our attention that there might have been a delay in the initial dispatch of the credentials. However, I'm pleased to confirm that our records show the credentials were eventually received and utilized for your simulated trading account. I'm truly sorry for the initial hiccup and any frustration it may have caused you.
Your experience is pivotal to us, and we're dedicated to ensuring such lapses do not recur. We value your trust and aim to provide a seamless and efficient service at all times.
Should you have any further queries or need assistance, please don't hesitate to reach out to our support team. Your satisfaction is our priority, and we're here to address any concerns you may have.
Thank you for your understanding, and we appreciate your continued support.
Best regards,
Secure The Bag Support Team
BP
Brian P.
My closed profit was manipulated to not close on the accurate price of the market instead a 111 pip difference causing the account to lose out on a capitol gain.
My closed profit was manipulated to not close on the accurate price of the market instead a 111 pip difference causing the account to lose out on a capitol gain.
ZE
Zee
Waiting for a refund
Submitted a refund for a challenge on September 25th and never received one. It is currently nov 26.
IB
Isaac B.
You guys are terrible at your job and…
You guys are terrible at your job and are scamming me in my trades. Closing out my trade super far from my stoploss, and caused me lose my trades. POS team of people
AB
Abdulsattar
Till now my experience is really bad
Till now my experience is really bad, I have experienced high slippage in price for example yesterday instead of losing 1.5% I lost 3.1% I dont know why But I am sure this is going to cause me to lose a challenge
Response from Secure The BagOct 3, 2023
Dear Abdulsattar,
Thank you for sharing your feedback with us, and we genuinely appreciate your perspective on your experience so far. We understand that experiencing slippage can be frustrating, and we'd like to provide some clarity on this matter.
In our simulated trading environment, our goal is to replicate real-world market conditions as closely as possible. This replication includes spreads and the potential for slippage, which can occur due to various factors such as the time of day, significant news events, and the level of volume and liquidity present in the markets. These conditions are inherent to the trading environment and can occasionally result in variations from the intended trade execution price.
We regret any inconvenience you've faced and assure you that our aim is to provide a challenging yet fair trading experience. We encourage you to reach out to our support team if you have any specific concerns or would like further assistance in navigating the challenges you encounter.
Your feedback is valuable to us as it helps us improve our services and provide the best possible trading experience.
Please feel free to get in touch with our support team to discuss any issues or questions you may have. We appreciate your patience and understanding as we continue to refine and enhance our trading environment.
Best regards,
SecureTheBag Support Team
