Secure The BagSecure The Bag is listed under Investments & Wealth.
Secure The Bag (securethebag.com) has 472 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Conyers, Georgia
Excellent
Showing 45 reviews with 1 star · Clear filters
fukuAngelo
They rugpulled us after assuring the ywill continue their services. I have multiuple funded accounts on them on February alone and 100k account ready to be traded but they closed operations. I will be disputing this in my bank.
Quentin
Do not like the DX Trade platform. Buggy, has issues. Charts are not fluid. Had I known that DX Trade was just a revised version of MetaQuotes, I never would've purchased an account. Tradelocker is way better. I will be using a different prop firm.
Sébastien Z.
My recent experience with this prop firm has been "Rest assured it will be taken care of." only for nothing to be taken care of for days. Also, it has been "We are looking into it and will update soon. Please stay tuned!" only to not be updated at all and have to reach out to their so-called under 2 minutes customer service and wait for hours and days to even get a response. Mind you, the response I get after waiting all these hours doesn't even provide a solution to my request but rather pushes my problem back down the customer service pipeline to be answered again (vaguely) by another representative the day after. This used to be a great prop firm but if you are considering buying their products I'd recommend waiting for at least 3 to 6 months in the hopes that they will fix their culture, platforms, customer service, direction, and leadership, to name a few.
cnwosuh
Eve since the migration switch to DXtrade, it’s literally been an excuse everyday. They say that they will give me the credentials and then everyday it’s something along the lines of “sorry, it’s has t occurred today as originally planned”…
Jed I.
Everything is taking too long, I need my credentials now. Live support told me I’ll have it from March 5, 6am to March 5, 5pm to March 6, 6pm to March 7, 5pm and still no credentials.
Tak M.
Avoid at all costs! they wont process payouts and then give a fake excuse. This company has gone down hill since Swaggy C left them. Avoid at all costs!
Response from Secure The BagMar 7, 2024
Dear Tak Mano, We're sorry to hear about your negative experience with Secure The Bag. We take your concerns seriously and want to assure you that our commitment to processing payouts in a timely and transparent manner remains a top priority. We understand the importance of trust and reliability in our services, and we apologize if you've encountered any delays or issues with your payouts. We would like to investigate this matter further and resolve any outstanding issues you may have. Please reach out to our support team at [email protected] with your account details, and we will prioritize addressing your concerns. Our Team at Secure The Bag makes it a priority to strive for excellence and are dedicated to providing the best possible experience for all our traders. We value your feedback and are committed to improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust. Best regards, Secure The Bag Support Team
Modupe
Not happy with the customer service. I randomly got a message from the 'Risk' department who terminated my account for KYC/AML violations. I have sent them a couple of emails now to query what exactly these violations are and they have failed to provide a response.
Danny
This company is money hungry and will stop you out for no reason and I’d also like to add on that they do changes without alerting users we used to be able to place small stop losses preferably 30pips but now I’m forced to place my stop loss at 50pips that by itself is just bad risk management like if they were encouraging users to gamble in order to keep the initial cost for the challenge.
Response from Secure The BagMar 6, 2024
Dear Danny, Thank you for sharing your feedback about Secure The Bag. We're sorry to hear about your dissatisfaction with our evaluation firm, and we'd like to address your concerns. Firstly, we want to clarify that we do not have any control over the trading accounts. We do not set any limitations on where stop losses are placed. Traders have the freedom to manage their risk according to their own trading strategies, and we do not enforce a minimum stop loss distance. Regarding changes to our policies or trading conditions, we strive to communicate any updates effectively and in a timely manner to all our users. We apologize if you felt that you were not adequately informed about any changes. We are committed to improving our communication processes to ensure that all our traders are well-informed about any adjustments that may affect their trading experience. We understand the importance of risk management in trading, and we encourage our traders to use stop losses in a way that aligns with their trading strategy and risk tolerance. If you have any further questions or concerns, please don't hesitate to reach out to our support team at [email protected]. We're here to assist you and ensure that your experience with our evaluation firm is a positive one. Thank you for bringing these issues to our attention, and we hope to have the opportunity to address your concerns. Best regards, Secure The Bag Support Team