If I could give a negative number of stars I would. what a scam, card's don't work, calling in is a joke - be prepared to sit on hold indefinitely. AVOID
MM
MM
SecureSpend Prepaid Visa REQUIRED REGISTRATIION via call-in despite "No Registration Required" advertisement!
I purchased a Visa gift card through this company to provide someone emergency funds without them having to carry cash. I followed the card packet's instructions to check the card balance online before giving it to the other person, but the website isn't working. The card advertises clearly on its front, "Non-Reloadable Gift Card Safe for online shipping, traveling, paying bills, and more!" and "No Registration Required." Many consumers purchase these no-registration cards to use them like cash. We give them to others so they have access to emergency funds without having to worry about hiding bills/cash AND there's no conflict with other people using our main credit cards OR chance of hackers pilfering our private data.
FLAG ONE -- SecureSpend's website kept returning error messages--that the card info entered was invalid. This continued even the following day, requiring me to call customer support. They first demanded that I enter the card details. FLAG TWO -- now they've linked this no-registration card with our mobile number which is a primary personally-identifying-data source. That's implicit registration. But even THEN, the automated voice system kept saying the card details were invalid.
After a long wait on hold, I finally got to speak with a customer support agent who, again, asked me to verify the card info. He then assured me the card is active and, as an excuse, said the company has been experiencing website difficulties. That's not the consumer's problem! These cards are EXPENSIVE, but consumers buy them to protect our personally identifying information (like our email address or mobile #) from potential data breaches and scams. FLAG THREE -- SecureSpend, however, refused to refund me the exorbitant fee to load cash on this no-registration card that ... required registration! This is false advertising.
Why are these companies entitled to break advertising fidelity rules with impunity? If you're trying to protect yourself from becoming a victim of very lucrative and increasingly common financial services data breaches, look elsewhere. SecureSpend may still require you to call them, record your mobile number and name, and link these to the credit card number. You might as well just use your regular credit card OR use other truly privacy-respecting--and faster!--payment options.
To corroborate this review, I've kept the store receipt where the card was purchased and snap-shots of the multi-day website denial of accurately entered card data.
