Daisy G.
AVOID AT ALL COST!!!
Please please do not use this company!!!! First set of veneers didn’t fit properly which I was fine with as they said to send them back and take more impressions which I did and then the new ones didn’t fit either !! Ok so I tried to put them in and get used to them as I thought it might be me and they might be ok but they snapped!!! So I messaged secret veneers again and told them what had happened and they again sent out more moulds which again I sent back and the impressions are not good and needed to send them again (which id been back and forward with quite a few times and every time it costs me £7.00 to send) I’ve now emailed 3 times for a refund as I think that the product is unsatisfactory and they obviously can’t meet my needs or create the right veneers for me but I’ve been ignored! I’m now seeking legal advice as it cost me nearly £700 and I still have no suitable product . My mum also purchased from secret veneers and had to have a refund as you could see her teeth trough the veneer. This has been going on now for months . I hate writing bad reviews as I know it’s tough for company’s at the moment but this is the last resort and I don’t want anyone else going trough the stress I’ve suffered.
Response from SecretveneersJul 5, 2021
Hi Daisy I have been assisting you with your case since April and I have just counted over 30 emails to you - I am in no way ignoring you and neither are our lab staff. Remakes are a part of our online service and we have never stopped helping you with your case - I do have a 48 hour responder on and I will respond to your last email that you sent me at 9.30am within that time scale. You are reminded again that as per our policies a refund is not available after the appliance has been worn in the mouth / been bespoke made to your measurements you give us. This is because our service is 100% personalised and customised to you and cannot be resold. We are committed to assisting you with a remake but you refuse to send us new impressions. If you do decide to send them in we will gladly remake them for you. In regards to your mums clip in veneers - she wrongly purchased our super thin veneers and her discoloured teeth showed through the material. I will respond to your email as soon as I can and I am always available to talk to you but I have to respond to other clients as well. Best wishes Amy


