Wan Ling Y.
They decided to cancel the tour 2 hours…
They decided to cancel the tour 2 hours before — citing system glitche and pushed us to another tour at another location which is running . Email as follows Hi Ashley, We hope you are doing well. We extend our sincere apologies for any inconvenience caused by a system glitch that allowed you to book our Camden Market Food Tour today, February 17th at 11 am. Unfortunately, this tour schedule was supposed to be closed. Could you kindly let us know if you would be able to reschedule for tomorrow, Tuesday, February 18th at 11:00 AM instead? Lara Dimailig - Customer Relations Executive Please REPLY TO ALL so our team can immediately assist you :)
Response from Secret Food ToursOct 13, 2025
Hello Ashley, thank you for taking the time to share your feedback. We do understand how frustrating it must have been to have your tour changed at short notice. What happened that day was due to a system glitch that mistakenly made the Camden Market Food Tour available for booking when it should have been closed. As soon as our team spotted the issue, we reached out right away to explain and offer another available tour so you wouldn’t miss out on the experience. We always aim to make every guest’s experience smooth and enjoyable, and while this situation was out of the ordinary, we’re glad we could respond quickly and provide an alternative. Many of our guests have shared how much they’ve enjoyed discovering London’s food scene with our guides, and we truly hope we can welcome you back another time to show you what makes our tours so special.



