Secret Food ToursReviews of secretfoodtours.com

Response from Secret Food ToursJul 27, 2026

Thank you for sharing your perspective, Matt. We’d like to provide some additional context for anyone reading this review. The experience described here was not that of a paying guest joining one of our public food tours. You attended as part of our guide onboarding process, where the purpose is to evaluate and discuss different guiding approaches. As such, it was not representative of the experience our guests receive on our regular tours. We're sorry to hear that the tour did not meet your expectations. As part of the onboarding process, candidates are encouraged to share their feedback directly with us so we can have an open discussion. Unfortunately, after the tour, communication regarding your application came to an end before that conversation could take place. We are incredibly proud of the experiences our guides deliver and of the feedback we consistently receive from the thousands of guests who join our Chicago food tours each year. We have shared the relevant information with the review platform so they can determine whether this review complies with their guidelines. For anyone considering joining us, we encourage you to explore the experiences shared by our guests, which reflect the tours we deliver every day.

Response from Secret Food ToursJun 26, 2026

Thank you for taking the time to share your experience, Serkan. We'd like to provide some additional context regarding what happened. We reached out well in advance of your scheduled tour through several emails to let you know that, due to the number of participants, we were hoping to reschedule your booking. We made multiple attempts to get in touch, but unfortunately, we did not receive a response before the tour date. On occasion, we do make this type of adjustment to preserve the experience for our guests, as the shared and social nature of our food tours is an important part of what makes them enjoyable. We regret that our messages did not reach you in time. When it became clear that the available rescheduling options would not work with your plans, we promptly processed a full refund for your booking. While we're saddened this visit didn't work out, we truly hope you'll consider joining us again if your travels bring you back to Sydney. We'd welcome the opportunity to share the experience we know so many of our guests have come to enjoy.

Response from Secret Food ToursJun 25, 2026

Hi Amber, thank you for sharing your feedback. Our team understands how disappointing it must have been to miss the start of the tour. To be fair to all of our guests, we begin each tour at the scheduled start time and are unable to delay departure for late arrivals. As equally outlined in our Terms and Conditions, all bookings are strictly non refundable, and we apply this policy consistently. Even so, we wanted to help you make the most of your booking, which is why we shared the location of the first food stop so you could still meet the group and continue with the tour. We understand that you chose not to do so. While we're saddened the tour didn't work out as planned, we'd still be happy to welcome you on another tour in the future. We hope you'll consider giving us another opportunity to show you the experience that so many of our guests have enjoyed.

Response from Secret Food ToursApr 30, 2026

Hi Konnie, thank you for sharing your feedback. While we do our best to inform guests of any changes as far ahead as possible, we understand how disappointing it is to receive a cancellation notice so close to the tour start time. We appreciate you taking the time to let us know about your experience, as feedback like this helps us continue improving communication for our guests. We do hope to have the opportunity to welcome you on another tour in the future for a much smoother experience.

Response from Secret Food ToursMar 25, 2026

Thank you for sharing your experience. We understand how this situation could feel confusing, and we appreciate the opportunity to clarify. The voucher purchased through Groupon was for a drink upgrade, which is meant to be used alongside a standard food tour ticket rather than as a standalone booking. These types of offers are designed as add-ons to enhance the full tour experience. To help resolve this, our team has already coordinated directly with Groupon to request a refund for you. Many guests who join our tours often highlight the variety of tastings and the insights shared by our guides as memorable parts of their experience, and we hope to have the chance to welcome you on one of our tours in the future.

Response from Secret Food ToursOct 5, 2025

Hi Angela, thank you for sharing your thoughts. We’d like to give you some context about how our tours are created and operated. Secret Food Tours partners with local guides in every city we’re in. These guides are people who live in the area, know the food scene personally, and build their tours around local culture, history, and traditions. Our focus is on highlighting authentic food experiences that showcase the unique character of each city. Guests often share in their reviews that they enjoy the variety and quality of the food tastings, as well as the knowledge and storytelling provided by their guide. We make sure the venues and food businesses we visit benefit from our collaboration, and we’ve built long-term relationships with many of them. Our tours are designed to offer good value and provide travelers with a meaningful experience. The heart of what we do is connecting guests with local communities through food, and we’re proud of the positive feedback we regularly receive from both guests and local partners. Still, we do appreciate your perspective and will continue to stay focused on delivering food tours that celebrate the cities and neighborhoods we’re part of.

Response from Secret Food ToursOct 13, 2025

Hi Andrea, we truly appreciate you sharing your thoughts. We understand how disappointing it can feel when a booking experience doesn’t meet expectations. Our team always aims to keep communication clear and supportive, ensuring every guest feels confident before joining one of our tours. It sounds like we fell short of that goal in your case, and we’d like to clarify a few things. Our payment system is secure and widely used by guests booking across all our locations around the world. We have thousands of guests who successfully book their tours with us daily and leave very positive feedback about both the smooth booking experience and the enjoyable tours themselves. We take pride in offering well-organized tours that always run as scheduled, led by passionate local guides who are eager to share the best food spots and cultural stories of each city. We hope you’ll consider giving us the opportunity to show you firsthand why so many of our guests recommend Secret Food Tours for a fun and reliable experience.

Response from Secret Food ToursOct 13, 2025

Hi Melanie, thank you for sharing your thoughts about your experience. We appreciate the time and effort you put into the training process and your interest in joining our team in Nashville. It’s good that you enjoyed working with our local guides, as they’re truly passionate about helping new guides succeed. We understand how frustrating it must have felt to invest your time preparing and then not have things work out as you’d hoped. Our onboarding process involves several steps to make sure every guide meets the standards needed to lead guests safely and confidently. This includes training shifts, evaluations, and meeting certain tour requirements, which are standard for all our locations. Unfortunately, not every candidate moves forward after the final review. It’s never our intention to leave anyone feeling unheard, and your feedback is being shared with our operations team to help us improve communication during the selection process. We value the dedication you showed and truly wish things had ended on a more positive note. We appreciate your enthusiasm for food and storytelling, and we wish you every success in your next opportunity.