SecretairfaresReviews of secretairfares.com

I put one star cause it’s impossible to put zero. Worst company I ever seen in my live. the customer service is poor, the agents are incompetent and have no concern for their customers. this company owes me money or a travel credit for several months now and it is impossible to get my money back. total scam never do business with them

Me and my spouse bought tickets at Secret Airfares in April 2020 right before Covid19. The flights were all cancelled. We waited for 1 year before we were allowed to request a refund. We contacted Secret Airfares and they asked us for another payment to process our case. We paid and they gave us a confirmation #. It's been 4 months and we still haven't been refunded. We have communicated several times by email and phone, they told us to be patient and that it was normal. We called the airline (Air Canada) and they told us that they had never had a refund request for these tickets. I'm wondering what to do because it looks like we got scammed. Beware.

Very bad experience Never trust them , it’s shame ,how bad they are !!! we booked some tickets that they were offering with an airplane compagny and they changed us the airplane company We contested as soon as we received the confirmation email They apologized on the phone and said they ll fix it After 2 days , they answered sorry , your tickets are non refundable We were lucky to keep the emails sent to them since the beginning and to contest our transaction with the bank Be very vigilant !!!!

never ever use this company they fool you. they did photoshop modification in order to fool and show me that I was using an american airlines flight and booked me on another airline. they hung up on me when I called them

Worst company ever They lie everytime we call them we have been asking them for a refund for a year now and no one will give us a right answer. They give us a lie everytime we call this company is a SCAM they should be ashamed of themselves horrible... I wouldn't even give them a star

We booked a trip for June of 2020 but due to COVID our trip was cancelled. We were guaranteed a credit to use in the future. When we called to book our trip and use the credit, they told us that we would have to buy new tickets and they would refund the money for the old tickets. We complained but they assured us that this was the only way. We agreed. This was back in April. It is now July and they have not only NOT refunded the money, they told us that there will be no refund. On June 16th I threatened to contact the better business bureau and received a phone call from them stating that they would refund our money. I have this on voicemail. When I called back, Carlos, the Operations Head assured us that we would receive our money back. On June 28th after we inquired, he wrote us an email back claiming that we would not receive our money back. What??? So I tried to call and of course he is "busy". At this point I am contacting the Better Business Bureau and filing a claim. DO NOT USE THIS COMPANY. THEY ARE A BIG SCAM. YOU WILL LOSE MONEY.

They are a bunch of crooks that care only for their self interests. I had a situation where we had paid for tickets and asked for a FULL refund to which we were eligible to. They gave us only part of it. When you ask them where the rest of the money went, they play dumb and innocent and find excuses. Do not trust these guys. I only told one story. There are dozens of other people who have done business with this company and lost money by paying more than they should, or simply having been given poor service. PS: They use fake accounts for their 5 star reviews

This is the first time we used this sight. The scheduling was easy. There was an error made in the return flight but Carlos was very communicative and made the proper corrections. When it was all said and done, we are happy with the outcome.