Jim
Unhappy Experience
I have really gotten the proverbial shaft with Second Spin and selling them some CD’s. I sold them a total of 7 orders with anywhere from 25 to 35 items per order. I mailed in the first order just to test the system and things went fine. In hindsight, I should have done the same with the subsequent 6 orders. For the last 6 orders, I combined 2 orders in each box to better ensure that the boxes were fuller with less chance for damages and less cost on my end and thinking less cost for the receivers. Included in each box were the order emails from SecondSpin that outlined what was included. Well, that was a mistake..... I have now given up trying to get any reconciliation from SecondSpin. For the 4 boxes I sent in, I have received less than 50% of my out of pocket expense back as point #1. It appears that they checked in 1 of the 2 orders sent in the box and not each order therefore keeping 1 of the 2 orders and not paying out. In fact 1 order provided me with a dollar amount and no refund for mailing. How did the items get there I asked and received an email with a reference to a shipping policy which then resulted in an email war that continued for a few days until I finally gave up. I asked for escalation and to talk to someone directly; was told they handle all interactions through email. All I can say is be careful using this company. I personally would have better served giving these items to Goodwill.