Billie S.
Phone stolen from box
I purchased a iPhone 16 online and wanted to get a little money for my old 14 to offset the cost. We were given directions by AT&T on how to clear the phone before selling, and we spent hours working to accomplish this. I contacted Second Hand Cell online to sell my iPhone 14. They made me an offer of $194, and I agreed. They emailed a prepaid mailing label. I packed the phone securely in a small box, taped the whole box and mailed it physically at a local Post Office. About a week later, I get an email addressed to another person telling them that their box was empty upon receipt. I emailed them back to tell them that I was not the person who got the email. The next day, I get an email saying there was a mix-up……… but my order arrived in an empty box, also. They said they filmed opening the box for proof it was empty. They offered to help me file a claim with USPS. They have notified me that they have filed a claim, but I don’t know if the claim will cover the offer. I will edit this review after receiving any money. I did learn to buy extra insurance on anything mailed through USPS.