SecondHandCellReviews of secondhandcell.com

Response from SecondHandCellJul 8, 2026

We're sorry to hear you're disappointed with your experience. Our revised offers are never arbitrary or "made up." Every device is physically inspected upon arrival and evaluated according to the condition guidelines that are published on our website before a trade-in is submitted. For a device to qualify as Flawless condition, it must: * Look new with no signs of use. * Have no scratches, scuffs, or any other cosmetic imperfections visible to the naked eye. * Appear as if it just came out of its original packaging. If our inspection finds visible scratches or other cosmetic wear, the device no longer meets the Flawless standard and is regraded accordingly. This is not unique to your device—every trade-in is graded using the same published criteria. If you disagree with the evaluation, we always offer the option to have your device returned at no charge rather than requiring you to accept the revised offer. We strive to make our grading process transparent and consistent for every customer.

Response from SecondHandCellJun 30, 2026

Dorothy, We take accusations like this very seriously, which is why it's important to clarify the facts. Your payment was sent to the PayPal account you selected during checkout. PayPal rejected the payment because your account had been closed and returned the funds to us. This was outside of our control, and in your emails to us you acknowledged that the PayPal issue was not our fault. You state that we "ripped you off," but that is simply not true. We never kept both your phone and your money. As soon as we became aware that PayPal had returned the funds, we agreed to issue a paper check to the mailing address you provided. You also claim that we threatened not to pay you unless you removed your review. That did not happen. Your payment is being reissued regardless of your review. We only asked that, once the matter is resolved, you consider updating your review to reflect the complete facts. We understand that the delay in communication was frustrating, and we regret that your emails were not seen sooner. However, that does not change the fact that your original payment was sent promptly, was returned by PayPal due to your account status, and that we are now sending your payment by check. We remain committed to completing your payment and resolving this matter.

Response from SecondHandCellJun 30, 2026

Thank you for sharing your feedback. We're sorry to hear you were dissatisfied with your experience. Every device we receive is thoroughly inspected, and if we find a condition or functional issue that differs from the information provided during the quote process, we issue a revised offer based on our inspection. Customers are never required to accept a revised offer and may choose to have their device returned free of charge, which was the option selected in your case. We strive to make our evaluations as accurate and transparent as possible. If you have any additional questions or would like us to review your inspection, please contact us with your order number and we'll be happy to assist.

Response from SecondHandCellJun 17, 2026

Hello, Your review is misleading and leaves out key facts. You emailed us after business hours, so we were unable to provide an immediate update. Your device was processed for return and a USPS tracking number was issued. At the time of your emails, USPS had not yet performed an acceptance scan on the package at their facility, which is why no tracking movement was showing online. Unfortunately, once a package is handed off for shipment, tracking updates are entirely dependent on USPS scans. It is not uncommon for USPS to delay initial acceptance scans, especially during periods of high volume. Your phone has not been "stolen," and threatening police reports or criminal charges over a package that is already in the return process is both premature and inaccurate. We have provided the tracking information and returned the device as requested after you declined our offer. We understand the frustration of waiting for tracking updates, but USPS's scanning delays are outside of our control. We encourage you to continue monitoring the tracking number, which should update once USPS processes the package through their network. Thank you.

Response from SecondHandCellJun 18, 2026

Hi Simon, We're sorry you're dissatisfied with the outcome, but your review misrepresents both our process and your experience. Our website does not ask the basic questions you described. Customers are asked to select a condition—Flawless, Good, Fair, Broken, or No Power / Severely Damaged—based on the grading requirements clearly listed on our site. Every device is then professionally inspected upon arrival to verify that the selected condition matches the device received. In your case, our inspection found that the device did not meet the condition that was selected, so a revised offer was presented. You chose not to accept it, which is completely your right. That's why we offer free returns. Your phone was returned to you at no cost, with no obligation to accept our revised offer. We did not keep your device, charge you any fees, or prevent you from selling it elsewhere. We also categorically reject the suggestion that we tamper with customers' devices. Every device is handled solely for inspection and is returned if the customer declines our offer, exactly as yours was. We stand behind our inspection process and wish you the best in selling your device.

Response from SecondHandCellJun 18, 2026

Hi Mitch, We're sorry you feel this way, but there are important details missing from your review. Our inspection showed that your device had a carrier-related issue at the time it was evaluated. We explained the reason for the revised offer and asked for proof if you believed the device had been paid off or unlocked. After you provided documentation, we reviewed it as part of our process. A revised offer is never mandatory. If you disagree with our evaluation, you're free to decline it, and we'll return your device at no cost. No one is forced to accept a lower offer. We understand that not every inspection result will be what a customer expects, but our offers are based on the condition and status of the device at the time it is inspected. Personal attacks and inaccurate statements about our business don't change that. We stand behind our inspection process and remain committed to treating every customer fairly.