Nicholas K.
Good rate, so-so communication
Good rate, meaningfully lower than local brick and mortar banks. They attempted to charge an "extension fee" when their own appraiser's glitch held up finalization for closing. It took several calls, but it was finally resolved (as they had promised) at the closing. The software system for tracking documents is a good idea, but confusing in use. Eventually it turned out that documents requiring signatures from all borrowers are resent to all of them if any one of them doesn't sign - without identifying WHO was missing. So I kept on getting the same document to sign, without knowing why. The people were all very pleasant, but often didn't respond to email or voicemails, leaving me guessing as to whether documentation met their needs.



