SeaWorldReviews of seaworld.com

I registered for 2 preschool park passes for 2024. The website stated that the tickets must be activated by a park visit by Feb. 29th, 2024. I was unable to visit the park by this deadline. Instead, we visited both Seaworld parks the week of March 11th. I purchased tickets for the entire family, INCLUDING my 2 preschoolers because I knew the deadline that I had been provided by Seaworld had passed and therefore thought the preschool passes were not eligible. Seaworld NEVER informed the preschool pass holders that the deadline to activate those passes had been EXTENDED TO MARCH 31, 2024. Because I was unaware of this extension I ended up paying for 2 tickets for my preschoolers when we visited the park March 13 and 15th. I called and spoke to 4 people at Seaworld including 2 supervisors who were all useless and kept giving me the same speech about not being able to refund used tickets, and they said it was my responsibility to check the preschool pass section of the website to check for updates...which is ridiculous. I had no reason to check that section of the website since I believed the deadline to use those passes had expired. I simply want a refund for the 2 tickets purchased for the preschoolers and for my preschool passes to be activated so they are good for the year, since I legitimately visited the park prior to the new deadline. I was told NO. They also said I had to REVISIT the park to activate the preschool passes by March 31! Utterly ridiculous. Terrible, awful customer service with no desire to right a justifiable wrong. We visit Seaworld with our family ever year and are consistent paying customers. I have paid over $2,000 to visit your parks. I will no longer do so if this situation is not remedied fairly and justly.

Sea World in Florida is a large park with rides, a nice area to see the whales, and whale and dolphin shows. They also have penguins and other fish that you can touch. The staff is super nice and know the area well. Parking is for a fee and get ready to walk to the gate. The day we were there it was so hot and there is no escape from it. They don't have enough places to sit and when you find one you might very well be in the sun. It was miserable. Getting in took about 20 minutes, so they should staff up. The food selection is okay. They have sandwiches, burgers etc. The rides are fun for kids, but the lines are long so get ready to wait, in the heat. They have dolphin and whale shows. We wanted to see one and they were all cancelled for the time we picked. No notice, nothing. They have a fish petting area that is not supervised and kids just grab star fish etc. and this is cruel. Can they at least have someone that says no, don't put the starfish in your pocket. They also have an area where you can put your hand in and the wrasse will nibble on your hand. At least they enjoy that, but again, not one attendant to deal with kids that are not being raised with any manners by parents. The place is pretty clean.

Orcas in a pond disgusting place

It's time to stop tormenting the majestic and highly intelligent orcas in captivity! Their highly complex brains enable them to develop intricate social structures, plan hunting strategies, and experience emotions. These fascinating beings belong in the wild, not in tiny tanks for entertainment purposes. Every visit to these parks supports this cruel practice and contributes to the suffering of these animals. I sincerely hope that even more trainers are eaten by them so that a rethink finally occurs and this appalling exploitation is ended!

I was looking forward to revisiting a part of my childhood. That SeaWorld was wonderful. Before I go into depth. I REALLY wish the animal advocates would stop talking about the animal cruelty. They are against any zoo and aquarium. If they really wanted change why not partner with SeaWorld and come up with better habitats instead of trying to guilt people into boycotting. I'm SICK of the animal people. Now to the review. There logistics are terrible. There are no attendants in the park to greet and guide you. There needs to be more signage throughout. I feel like the CEO'S main objective is to keep costs and staffing low while maximizing profits. The customer experience seems to be a very low priority. We spent an hour walking to find the Mardi Gras "parade". It lasted maybe 5 minutes. It literally consisted of 6 people which included 2 stilt walkers. It was nice to look at but extremely short. We didn't see any shows and there was no clear direction how to find anything. We did see a feed the dolpins exhibit that was an extra cost of $45/ea for 15 min! People pay enough for admission and parking why should they pay extra for anything except for food? There were very few places to sit. Even when we got Mexican food and drink, there were no seats! There were little tables to stand at. There is absolutely no announcements of the events. I believe there was a concert I'm not sure though. We did think the drinks were tasty. Overall, I miss the shows of the sea animals.

I will never agree with what they did to killer whales for the simple reason these poor whales should of been realeased in to the ocean they kept hold of these poor baby's and it's cruel I got the whales freed and glad I did to

Waarom leven hier nog steeds dieren in veel te kleine leefomgeving... voor t vermaak van de mens? Belachelijk

We have visited SeaWorld many times. We always have a great time, specially around Christmas. However this last trip we had a bad experience with the snacks we took. We have small children so we got crackers, chips and the normal snacks for the kids we usually get for amusement parks. We never had a problem. The food in most amusement parks is not very good so we thought that maybe something healthy won’t hurt. They gave us a poor explanation about why we couldn’t get the snacks in. We asked for the supervisor and a young man “negotiated” the terms of the policy. They took the chips and left the rest after an embarrassing back and forth in front of the kids. They said it was harmful for the animals but yet allowed numerous other to take bags of food inside. We never thought to feed it to the animals (we keep pretty busy feeding our kids already). I looked it up and this is their new policy: “What dining options are there at SeaWorld Orlando? Restaurants and concession stands at SeaWorld Orlando are located throughout the SeaWorld Orlando park. Large hard or soft coolers, glass containers, food, drinks and picnic lunches may not be taken into SeaWorld Orlando park. Guests with special diets, baby formula or baby food may bring their items into the SeaWorld Orlando park.” I think they should change this particular policy. It’s a park for children! For families with small children! They should be more flexible to allow healthy snacks, different snacks from what they offer at the park, especially because they really don’t have many healthy options. We are not totally against sugar, candy or a sweet treat but when that is all you offer, along with fatty foods, the kids that are not used to it, end up feeling bad the rest of the trip. It’s no fun for anyone!