SeautorobotsReviews of seautorobots.com

Bought this last year. Charger went out and was promised a new one, like all the other reviews it never came. I had to buy an overpriced charger replacement. The robot is great, the customer service it Awful! BUY ANOTHER BRAND!

WORST CUSTOMER EXPIERANCE IN MY LIFE! I have talked to or email Seauto for the past year. I have over 100 emails. They show a pattern of Seauto consistently delaying sending me a replacement for my defective robot. They have made several promised to send me a replacement, then renege for some reason. One key thing to understand, Seauto sells their pool robot cleaners directly and to Woot (which is like their distributor). Woot is listed as the supplier when you order via Amazon. However, AMAZON OWNS WOOT! During the course of this past year, each firm denies they can do anything and that I should contact the seller. Nothing but delays!

This is update to my review posted 21 Mar 2025: After calling this company out for lying about the length of my warranty and them not honoring their warranty, Seautorobots admitted the Seal pool cleaner I bought from them was still within warranty--11 months left--and the product was in fact nonoperational. However, since it was an older model cleaner which they had replaced, and they did not have anymore in stock to provide me as a replacement, they low-balled me and offered me a mere 20% refund--for a pool cleaner which had 11 (out of 24) months of warranty remaining. This is unsatisfactory as the company could simply replace my pool cleaner with their newer model pool cleaner. Unfortunately, doing so would be honorable, which this company is NOT; they are fraudulent and I highly recommend all prospective customers to stand clear, so you too do not get cheated by Seautorobots like I did.

I’ve had their pool robot for 18 months when it suddenly stopped working. It won’t charge or turn on. I bought the extended warranty, in addition to their two year warranty. The phone number for customer support just cuts off after a 30 second wait time. I’ve sent 5 messages to them and no response. Amazon needs to delete this company from their sales. Next stop is to file a complaint with Amazon. DO NOT BUY THIS WORTHLESS JUNK!

if i could post negative stars i would - it worked three months and then never worked again - non existent customer service liars and never answer phone or emails - waste of money - worst service in my life on anything

I worked for 2 months out of the 12 I owned it. No one will help me fix it or replace it. I have contacted Amazon, the credit card company, and the manufacturer 100 times. It just blinks and will not go, draining the battery. I paid around $450 for junk. I just ordered a different brand, and hopefully, I do not have the same issues.

I bay seauto Seal in august 2023 and the ROBOT STOP WORKIN IN JUNE 30 2024 I MAKE KLIN IN AGOST TILL TODAY I DONT HAVE RESPOND YOU ARE GOOD COMPANY BUT THE COSTUME SERVICE IS NOT GOOD I WILL CONTINUE MAKE CLEN TILL YOU COMPANY RESOLVE, ASK MI TU SEND ALL INFORMATION AS AND I SEDING NATHIN Happen, I order thru amazon this theorizer number 114-2908275-8449051, IS NO NIUCE TPO PAID FOR SANTIN AND CONOT USE PLEASE RESOLVE THIS SOON , THIS MAY PHONE NUMBER 352-362-0030 AND MAY IMAIL IS rhadamesaponte@gmail .com thank you

I bought the Shark model on Amazon. It shorted out within 1 week. Seauto sent a replacement a month later. Used it less than 12 times the next season and it quit working, too. This time is something with the left motor. They no longer have the Shark model. I've been back and forth with them for 6 months. They tried to get me to take a cheaper version with no partial refund. I said no. Ever since then I have had the same chat over and over again with no resolution. They don't answer the phone so only option is online chat and they are very slow to respond.