Seattle Coffee GearReviews of seattlecoffeegear.com

I ordered a LUCCA 3oz pitcher and the one I received was a knock off of the original product. The one I received looks like ones they sell on Amazon with a large lip and holding more than 3 ounces. I contacted support to ask for an exchange or a refund and they told me all I could do is a return where I would have to pay for shipping because they claimed what I received was what was in the photo. I asked several times for an exchange because what I have was clearly not what was in the photo and they refused. The item was $10 and I paid $6 for shipping and in total it was around $17. As much as I would like to return it because it is not what I ordered. I’m not interested in paying shipping twice so unfortunately I have to accept the abuse and swallow the cost. This whole experience felt cheap and dirty. Update: I received a phone call from a customer service rep that apologized for my experience and offered a refund with no return. I tried to return it, but the gentleman said it was considered a low cost item and wasn’t worth returning. So I am receiving a refund and keeping the pitcher. He also said adamantly that he would message the production team to look and see if all of the pitchers they’re selling look like the one I received or if they are an actual reflection of the one in the picture. He said the customer service rep that told me what I had was what was in the picture and refused an exchange because of this, was because the product specialist told him that the picture is an accurate representation of what is in the boxes. I changed my rating from one star to four stars because of this phone call.

If I could give a negative number of stars, I would. I bought a coffee grinder. It came without a gasket necessary to attach the hopper to the grinder. After numerous attempts to reach customer service they told me they didn’t stock the part and I would need to contact the manufacturer myself. They offered nothing in the way of service or support. I was forced to file a dispute with my credit card company. I wish I had seen the negative reviews before purchasing. Never again from this company.

Horrible service....Fedex still has not delivered the package(15 days) and SCG has not lifted a finger to resolve the situation. I will never do business with these people ever again. I write about this to warn others.

very difficult company to do business with is they're very polite when you order experience machine but is soon they don with the sale they don't like to assist you with problem or complain, and worst part if your shipment got lost bad luck for you because they don't car,i will never buy anything even with a discount,

I ordered the diletta mio. Got email few days later saying they are out of stock and won't be in until 3 months so I called and asked the lady if they can just send a different one which was a hundred dollars more and see if they can price match it since they didn't list the last machine as out of stock and wasting my time. She refused outright with a bad attitude and said that it was listed as back order on the website which was a lie. I was staring at the website, as she was talking and there is no note of it saying that. I ended up buying the breville oracle off of williams Somona website.

I have bought 3 machines from SCG over 10 years - two Jura and a Saeco. The first Jura was a refurb and was totally amazing, but superautomatic espresso technology kept advancing, so I bought the Saeco for milk drink automation. The Saeco never worked right, pouring more coffee into the drip tray than into the cup. Saeco wouldn't support it because it was a special SCG serial number (what!?), so I sold it and bought the most amazing Jura E8. Back to the bait and switch. I signed up for SCG's texts and every week I got a new one with a sale on superautomatic espresso machines. However, even though the Jura and Breville machines I was interested in were displayed on the sale page, the "terms and conditions" of every sale exempted those two brands from the sale. What!? After several go-arounds with customer service, I finally got the sale price on the E8 -- and what an amazing machine it is. Customer service was apologetic, but someone needs to let marketing know to NOT display sale machines that are not part of the sale.

I had a bad experience with the customer service of this store. Despite emailing four times and waiting for a promised follow-up call from Edgar, I never received a response. Their phone line had long wait times of at least 10 minutes. The website's purchasing process was also confusing, leading to my package being sent to the wrong address. Despite contacting them on the same day of the order, they were unable to assist me in resolving the issue and did not take responsibility. I recommend avoiding this store for online purchases.

Purchased a case of whole bean espresso. Got a confirmation email, but no follow up. A week later, still no information. I've been on hold for hours. Each time I get a voice saying where I am in the queue. After a while they simply hang up. I go through the sequence again, and of course each time I call, I'm further back in the queue. I will not ever buy from them again. Update: after my 5th call someone answered. She disclosed that it was out of stock for the next several weeks. Offered me a refund which I gladly accepted. Pretty terrible communication and customer service.