Michael W.
Poor customer service - twice.
I bought a Rocket Cellini Plus in 2013. It arrived with leaking pipe joints. I called SCG, and they told me to fix it myself with little or no guidance. I'm good at fixing things and I figured it out. A dozen years later now, and the group head needs rebuilding. I inquired by email about a rebuild kit. I received a reply to look on their web site, which I had already done and not found such a kit. I would say that their customer service is poor. At the very least at this point, I should get a call to help me with parts and instructions.