Seattle Coffee GearReviews of seattlecoffeegear.com

I have been a customer for years. I have bought a lot of things here and there was a time I really enjoyed and thought I was getting good customer service, etc. but apparently things have changed at this once great company. I ordered a rocket R 58 and paid them my $3500 for the privilege. They shipped it and messed up the shipping because I told them when I would not be here to pick it up and that’s when they had it shipped. You have to be present to sign for it. So that created an issue, but that’s something that is also the fault of FedEx. But that’s who they choose to ship with. But here’s the real problem. This brand new $3500 machine arrived and when I unboxed it set it up everything‘s going fine pulling shots and I noticed that the chassis seemed loose on the right hand side. Further investigation reveal that a fastener in the upper right front part of the side panel had not been attached. I contacted them and they drugged their feet. This was a day after it arrived. I told them I was disappointed, and that I really hated to think of the fact that I would have to box this thing up and send it back. They offered to just send me the screw. That was all they offer was. I said that I was hesitant to take a brand new machine apart and void a warranty on something. The ended up offering to reduce $100. Send me the missing bolt and put in writing that they guarantee as a rocket servicer that the warranty would not be voided. They sent me pictures of where to take bolts out to open the machine. So reluctantly, I went ahead and agreed with that. They immediately refunded the hundred dollars and I saw that a FedEx went out with the part. A number of days later the part arrived. But it wasn’t a typical screw with threads in head that you put a screwdriver in it’s a little post with threads that looks the same on both end and a couple washers. Not one scrap of paper was shipped with it not one instruction on what to do once I open the thing up where this goes how to attach it properly how to make sure I protect the machine nothing. I sent them an email and told them that that sucked. That that’s not what they should’ve sent me. It is not a screw and they should’ve told me more because I don’t know what any of this is intended to do. That was three days ago and they have not returned my email. At this point, I believe I’m gonna box the whole thing up and send it back and get a refund and buy one from a competitor. I think it’s ridiculous that you could spend that much money have a problem that probably happens from time to time but then get this bad customer service.

I purchased a refurbished espresso maker from Seattle Coffee Gear. It immediately started leaking water upon first use. I called and was told that it was "defective and not repairable." I was then told that I needed to go through a lengthy process to clean the machine and bring it back to "like new" condition, and re-package it carefully to get a refund. This will take hours of my time because they sent me a defective machine that was obviously poorly refurbished. Do not buy from this company.

terrible seller - took 10 days and finally cancelled! now waiting another 10 days to get my money back It is a scam avoid!

I bought a Rocket Cellini Plus in 2013. It arrived with leaking pipe joints. I called SCG, and they told me to fix it myself with little or no guidance. I'm good at fixing things and I figured it out. A dozen years later now, and the group head needs rebuilding. I inquired by email about a rebuild kit. I received a reply to look on their web site, which I had already done and not found such a kit. I would say that their customer service is poor. At the very least at this point, I should get a call to help me with parts and instructions.

Sent my Philips 3200 Espresso Coffee maker into SeattleCoffeeGear for repair. I told them that the machine was leaking water at the rear if the machine. They sent me an estimate to repair of $401. A new one is $399 form Amazon. So, I paid the inspection fee and had them return our machine. I decided to do a little detective work to see if I could find the leak. I took the back of the machine and put water in the tank and surprise surprise there was the leak. Turns out that the leak was on a $10 hose connection. The parts they said needed replacement are all working fine and do not leak. After that, I checked their rating and it is very poor. Not one 5-star review, why am I not surprised.

Has the worst customer service out there. Ordered an expensive grinder 3 weeks ago as a gift and it’s still not shipped. They lied and told me I was informed of a back order issue. I was not. I purposely purchased one that was listed as available. I’ve been given the runaround by reps and the issue is still not resolved. Never again

Very poor experience with Lavazza qualita' rossa coffee bricks. I was sent damaged coffee bricks, as per the Lavazza site air should not come out of those bricks but Seattle Coffee Gear are saying "all is fine" and they will not replace. Amazing that people at company that specializes in selling coffee and coffee products, know so little about coffee :-) I am going to stay away and suggest you do the same. This is from the Lavazza site. (lavazzausa com en faq): "All bricks of Lavazza coffee are fully sealed when shipped by our warehouse. If you squeeze the brick and no air exits, the seal is fully intact and the brick of coffee is fully sealed and there is no impact on freshness or preservation")

Seattle Gear is the worst company you could do business with. Especially if you return a product. You'll have to pay for shipping and a 5% restocking fee. They don't tell you this at the time of purchase.