SeatedArtists use Seated to sell concert tickets to their true fans.
Seated (seated.com) has 199 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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RBGD
Was told that I'd be getting a code for the Eagles at the Sphere 15 minutes prior to them going on sale. I did not receive anything and when I reached out they gave me the codes 5 hours AFTER the tickets went on sale. A horrible experience, and considering all the BS going on with concert tickets you would think they would actually pay attention.
Tyler K.
I submitted a support ticket and still haven't gotten a response back yet. I've reached out 4 times now with not one single word from them. Is anyone even working there?
Response from SeatedJun 14, 2024
Hi Tyler, I think you may have the wrong company. We have no customers with your name and no record of any customer support tickets from you. We’re more than happy to help if you can provide some more information! Just reach out on https://support.seated.com
Alex S.
Horrible customer service. We couldn’t get into our concert and they didn’t answer for 2 days.
Response from SeatedJun 14, 2024
Hey Alex, I’m really sorry that you had a poor experience with our service. Even though the event page stated that the show was only for “Ages 21+”, we didn’t explicitly make it clear that the venue would be checking IDs to make sure that everyone was over the age of 21. I’m sorry that you and your friends were not granted access into the venue and our customer service team wasn’t able to quickly resolve the issue that evening. Hopefully you’ll give our service another chance. -David @ Seated
Mike
Constantly sending me text messages. The instructions online to stop this are inaccurate. They have no online mechanism to easily stop messages and no instructions at all to delete my account, the only way is to call or log a ticket. Shady company making it as difficult as possible for customers to leave them.
NB
If I could give them no stars I would certainly would. When ordering my tickets (on the artists webpage I might add) I didn’t even notice that I was just pre-ordering tickets and not actually ordering tickets. Now I’m in a merry-go round with this useless company because they never sent me my tickets (I’ve been in contact with them for a little over a week - the event is tomorrow) and they won’t issue a refund and instead tell me to try the box office and if they’re not there then I guess it’s tough luck. They don’t offer helpful customer service just more scammers to tell you they can’t do anything. If they couldn’t do anything in the first why make this company????????
Sarah
I tried to join the waitlist for ticket sales but couldn't get past entering my (UK) phone number as I just got a generic, unhelpful error message. The FAQ page didn't answer the problem and I'm unwilling to fill in a long customer service form. I'm assuming UK phone numbers aren't recognised despite the system allowing you to select your country. I work in content design and this is such a basic fix. Allow different phone number formats, tell your users what the error is instead of leading them to a long FAQ page, and don't force them to fill in lots of details on a form to get an answer. You've lost a potential customer very quickly.
Robert B.
Pretty horrible. Got into their queue then to get ticets then it asked for a code. Put in a 4 digit code i got when I signed with them for this dhow. Didn't work. Went through their emails and texts and there was no oher codes. Of course missed the tickets. Useless company. Should have gone directly through Ticketmaster. Don't have any idea why they exist at all.
Lyberth
Terrible that you require login through a one time code through text/sms every single time and you get an error 90% of the time.. The code provided for an artist fanclub presale is invalid.
