SearchaStay.comReviews of searchastay.com

If I could give zero stars, I would. My family and I booked an apartment in NYC through VRBO. The pandemic hit and we had to postpone until September, 2021, which was fine. Two months before we were due to travel, we were told our reservation was canceled. We’ve been trying to get our money back since then, and have still not gotten it. It’s gotten to the point where our calls and e-mails are going unanswered. Horrible, horrible experience.

While the house was missing some important supplies initially, the team was very responsive and accommodating throughout the stay.

We have had an amazing vacation in the home. The management company was attentive when we had questions and remedied all issues very quickly. The home was clean and in great condition. We enjoyed the amenities of the clubhouse and had a super time staying here.

I felt like the house was clean and beautiful however I was disappointed that the jetted tub outside did not work for the entirety of our stay additionally I had to call a few times for repairs like for the garbage disposal. The HVAC on the top floor didn't work for the whole week and the upstairs temperature reads well above 80° every day making it difficult to sleep. Lastly I feel like with such a big open area the living room TV could have been bigger it was a bit hard to see from the four-seater table.

The A.C was not cool enough for the house.

Very clean, great location, and an amazing backyard! The washer and dryer also worked amazingly and overall a great stay.

I booked a Searchastay property through VRBO. I tried to get in contact with the property manager to ask a question for weeks to no avail. Their phone number does not work. Then several weeks after I booked I noticed that Searchastay DELETED the property listing off VRBO so I started to panic. It still showed I had a reservation but I couldn’t view any of the property photos/details anymore. Finally 13 days before my trip they responded to my email telling me my reservation was cancelled after it had already been confirmed. I was supposed to stay at one of their listings in NYC for two months. I had booked my flight, made travel arrangements, and subleased my own apartment in Los Angeles. They then saw how desperate I was and tried to get me to book a new listing with them outside of VRBO which I refused to do because they already screwed me over once. I am now completely without a place to live for two months. If I had not been proactive trying to contact the property manager I’m pretty sure they never would’ve even told me the listing was canceled and I would’ve shown up at check-in in New York City with no place to stay. Avoid this company at all costs.

We had a great time at the condo. The close proximity to the parks and entertainment was great. The unit was clean and inviting. Loved the pool. Everyone was helpful from the beginning of our booking to the end. We’ll stay there again in the future.