SearchaStay.comReviews of searchastay.com

Booked a big property (over$3000) and unfortunately had to cancel. Cancelled within the full refund period. Once the refund was due, I received partial refund in odd amounts. Had to message a few times in order to receive full refund. Beware and ontop of your banking if you want your complete refund. Otherwise was easy to book etc.

Die schriftliche Kommunikation war knapp gehalten, wurde kurzfristig versendet, was in Ordnung ist. Die Angaben könnten präziser sein. Bei der mündlichen Nachfrage hingegen sind wir sehr schnell, zuverlässig und kompetent beraten und begleitet worden in erster Instanz. Die Wohnung war aber nicht bereit zum Bezug zur vereinbarten Zeit. Ein late checkout wurde sehr grosszügig gegeben, kostenlos, was uns versöhnte. Die Wohnung entsprach nicht den Bildern in der Ausschreibung. Sie war alt, könnte renoviert werden, hat teilweise beschädigte Möbel, und knappe Anzahl Badetücher für einen 5tägigen Aufenthalt, keine Tücher in der Küche und das ohne Abwaschmschine. Die Bilder zeigen eine neu renovierte, licht durchflutete Wohnung, was definitiv nicht der Tatsache und Lage entsprach. Wir haben kein Design Appartement vorgefunden. Cosmo Rentals sollte das besser überprüfen. Das Türschloss funktioniert links rum zum Öffnen !!! Glücklicherweise konnte die freundliche Nachbarin uns dies zeigen. Cosmo Rentals und die zuständige „greeterin“ wussten es nicht. Sie war nur telefonisch erreichbar, gab zuerst auch noch falsche Angaben zum Schlüsseldepot. Der Kasten war nicht dort, wo sie sagte. Beim wiederholten Anrufen war die Nummer ungültig. Cosmo Rentals konnte weiterhelfen, als wir insistiert haben. Mir scheint, dass die interne Kommunikation zu unzuverlässig ist.

My roommates and I spent four months at a Searchastay location in New York. Though very fortunate for this housing opportunity, I honestly did not know if we were being housed until I received the keys. There was definitely a lack of communication on the company’s side. From a mice infestation, lack of heat, and a broken oven, a responsive landlord would have been nice. My roommates and I had to fix the majority of our issues on our own, fixing light fixtures and settling with no working oven for four months. If you are looking for a long-term stay, I would not recommend Searchastay, however short-term may suffice.

I felt like the house was clean and beautiful however I was disappointed that the jetted tub outside did not work for the entirety of our stay additionally I had to call a few times for repairs like for the garbage disposal. The HVAC on the top floor didn't work for the whole week and the upstairs temperature reads well above 80° every day making it difficult to sleep. Lastly I feel like with such a big open area the living room TV could have been bigger it was a bit hard to see from the four-seater table.

The A.C was not cool enough for the house.

The house was in a perfect location and a safe neighborhood, however some finishing touches that would’ve made our trip better were: more towels, a cleaner pool, not enough paper towels/toilet paper, some of the furniture was broken, and the shower was broken and the landscaping was unkept. I think this house has the potential to be an AMAZING experience, but there needs to be some more attention to detail to the house.

Location of the property is great with lots of restaurants close by and near financial district. Very urban feel with a mix of homeowners and vacationers. The unit itself was quite dated and needs many fixes. The window blinds were broken and the sliding door in the guest bedroom was busted. Furniture was old and very low to ground (1990's style?). Carpet had stains. Air conditioner and dehumidifier kept the temperature cool. Unit has washer/dryer which is handy. Building has 2 pools, hot tub, huge workout facility and party room.