SealyReviews of sealy.com

Gavin has been a great rep for sealy ,he has given me many pointers on the sealy beds and that has helped me to become a top sealy sales person, I love my Dahlia bed thank you Gavin for getting this deliverd to my home ,his sevice was so good i ordered another one jill

Order mattress on line on a Sunday sent email to cancel order because I need it sooner they never got back with me about it then when they did told me I could not cancel it has already been shipped but on my end the order was still pending then was told if you want to cancel 175 bunch of crooks I'm still fighting this company I have a dispute in with my bank they are scammers don't purchase on line pls they know they were wrong also I was lied to by manager ask for them to call me so that we could discuss and I never got a call horrible customer service

The company informs that there is a trial period to test satisfaction with the mattress, however only if you click 2-3 times you realize you have to pay USD 175 to return or exchange (my fault I did not see that). But even paying that, the process of returning has been a nightmare. They outsource the delivery service to a company (that, at least in Orlando FL area) is not responsive, they do not answer the phone or give customer any kind of response on when they will come. Bottom line I am trying to return the mattress and get a refund for the last 15 days without success. Sealy customer service response is faster but they do not solve the issue. So quite frustrating experience

I have been trying to get a hold of a canadian rep by the name of Bill Blendick...two email and 3 weeks later..no response...oh well, they just lost my business..I wish I can give them zero star..There is absolutley zero customer service

Materasso costoso, apparentemente super tecnologico ma scomodissimo. Non sfoderabile (questo lo sapevo, certo) ma il dolore alla schiena che mi causa è terribile. Tra l'altro mi hanno fatto cambiare ben due reti, quindi, oltre al costo del materasso pure questo!

If I could I would give no stars. I decided to purchase a mattress. Before I submitted my purchase I called customer service to get some details and asked about delivery, and was told that I will receive an email about the delivery date. Fast forward to about 3 days after the 1st call, call back a 2nd time. When I didn't receive an email I had decided that I was going to cancel and just purchase me a mattress right away. Called back to customer service and requested a cancellation and was told that they couldn't cancel the order in their department. The rep also made a comment that there was no guarantee of cancellation and that I will receive an email. A few days later I received the email telling me that they could not cancel because the shipment was in process, not shipped mind you but in process for shipping. I was also told there will be $175 dollar restocking fee that I felt was ridiculous because of all the miscommunication about the delivery and the fact I was not informed. I called my bank to request a loss prevention because I was getting mixed communication the money stayed in pending for almost 2 weeks. I find it very suspicious that the following day the money that was pending for the purchase of that mattress was now posted and I received the email that my mattress will be delivered with only a couple of days from the date of the last email. I was able to get my bank from my credit card company under a loss prevention. Today March 7th 2025 I received a refund for $378, $398 is missing, so the problem with my full refund still have to be researched 2 month ongoing problem that have get been resolved. I would highly recommend if you want a Seally mattress just go to Mattress Firm or a retail store do not purchase online, because you will go through weeks of trying to get a refund

They treat employees like dirt, they don’t care about your safety and they sure don’t care about your earnings.After working here for 15 years still gets laid off 3 to 5 times a year is such a usual thing in this company, the supervisors and manager have no experience whatsoever is the reason this place going down fast! This location is at 145 Milner Scarborough.

Ho fatto una segnalazione ormai 2 mesi fa chiedendo un preventivo di intervento per sistemare doghe rotte da un paio d'anni. Mi hanno assegnato un numero di richiesta quasi subito dopodiché il nulla . Ho mandato anche una PEC e scritto tramite ALTRO CONSUMO, ma NON HANNO MAI RISPOSTO