San Diego County Credit Union is listed under Banking & Money.
San Diego County Credit Union (sdccu.com) has 20 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing20 approved reviews, newest moderated first
Lynn S.
Horrible customer service. The agent argued with me about a policy that is not stated on my monthly Visa statement. When challenged, there was silence. As the customer, it is not my problem that SDCCU takes 5-7 days to process an ACH payment. Their services are archaic and their customer service reps need to be trained better.
Julia
I had a mortgage with this company but got out of it as quickly as possible because of how difficult they were. Initially, during my real estate purchase which included a 1031 exchange, they upped the interest rate on me mid-escrow. They totally had me over the barrel as I couldn’t risk losing my 1031 exchange mid-escrow. Also, they would not allow paying extra principal payments online. I had to walk in my extra principal payments each month to the branch. The last straw was when they added $1100+ to the balance of my loan without informing me. When I brought it to their attention and asked why, I was told they did an audit and found that some of my extra principal payments were not figured right and they needed to add the interest back (without informing me). Their explanation made no sense as they supposedly thought just three out of dozens of extra principal payments (which were all paid the same) were in need of refiguring. All of these are shady practices and may even be illegal. I had a lot going on in my life at that time so didn’t have the energy to fight with them on these practices. I will never apply for a mortgage with SDCCU again!
L D.
At first, it was easy to set up and make automated payments through my bank, then suddenly, SDCCU couldn't find the account. Only because I made a payment ahead and watch my accounts closely did I catch it. Since then, I had to call in payments. I tried to mail them, but SDCCU lost the mail (US mail is NOT that bad, or just lose them to ONE location). I am in the process of refinancing the loan to get rid of this company - even if it means paying a higher APR. NOT WORTH doing business with them.
Neil A.
This could be a great bank, but they fail on so many issues. Their hours are ridiculous and they have NO after hours support. Some of the tellers are great, but they have a lot of turnover - so if you are working with one of their many trainees, you're in for trouble.
